Carmen Sykora
Elberta,AL
Summary
Compassionate and patient oriented Registered Nurse with experience offering comprehensive patient care in inpatient and outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve patient outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Service Manager
Insulet
01.2024 - Current
- Collaborated with other healthcare professionals to develop comprehensive care plans for patients with complex needs.
- Improved patient satisfaction by streamlining clinical operations and enhancing communication between staff members.
- Fostered strong relationships with community partners, expanding access to resources and support services for patients and families.
- Spearheaded efforts to integrate evidence-based practices into clinical service delivery, advancing patient outcomes.
- Oversaw timely documentation of patient care activities, maintaining accurate records in accordance with legal guidelines and best practices.
- Monitored all phone calls and scheduled appointments.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Certified Diabetes Educator RN
THOMAS HOSPITAL DIABETES CENTER
09.2021 - 01.2024
- Assisted patients in setting realistic goals for healthy lifestyle changes, resulting in better blood glucose control.
- Trained other healthcare professionals on best practices in diabetes care, elevating the overall quality of services provided within the organization.
- Partnered with community organizations to increase awareness about diabetes prevention and management strategies.
- Promoted a supportive environment where patients felt comfortable discussing personal challenges related to diabetes self-management.
- Evaluated program effectiveness by tracking participant progress and making necessary adjustments.
- Worked closely with multidisciplinary teams to create holistic approaches for effective diabetes care management.
- Implemented data-driven improvements to existing education programs based on relevant research findings and established guidelines.
- Reduced hospital readmission rates among diabetic patients by emphasizing prevention strategies during educational sessions.
Registered Nurse, GI
SOUTH BALDWIN REGIONAL MEDICAL CENTER
08.2020 - 09.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
Telephone Triage Registered Nurse
SACRED HEART MEDICAL GROUP
02.2020 - 08.2020
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Evaluated patient histories, complaints, and current symptoms.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Developed comprehensive return-to-work plans for employees transitioning back from medical leave, promoting smooth reintegration into the workplace environment.
- Collaborated with healthcare providers to ensure accurate submission of required documentation for timely authorizations.
- Expedited urgent requests for prior authorization, ensuring timely access to critical medical treatments.
Registered Nurse PRN
USA MEDICAL CENTER
06.2019 - 02.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse
USA MEDICAL CENTER
01.2016 - 06.2018
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Educated family members and caregivers on patient care instructions.
Education
Bachelor of Science - Nursing
THE UNIVERSITY OF SOUTH ALABAMA
Mobile, AL12.2015
Bachelor of Science - Interdisciplinary Studies with a concentration in Administrative Sciences
THE UNIVERSITY OF SOUTH ALABAMA
Mobile, AL12.2012
Skills
- Microsoft 365 (eg excel, powerpoint, word, outlook, teams, et cetera)
- Resource Management
- Decision-Making
- Critical Thinking
- Patient Advocacy
- Records Management
- Patient Health Education
- Case Management
- Problem Identification
- Effective Communication
- Patient Education
- Clinical Documentation
- Onboarding and coaching
- Proficient in Epic and Cerner
- Clinical Leadership
- Team Management
Certification
- CDE - Certified Diabetes Educator, expires 12/2028
- Licensed Registered Nurse - 2016-present, 1-153600, expires 12/31/2025
Training
Current BLS training from American Heart Association, 11/2024
Timeline
Clinical Service Manager
Insulet
01.2024 - Current
Certified Diabetes Educator RN
THOMAS HOSPITAL DIABETES CENTER
09.2021 - 01.2024
Registered Nurse, GI
SOUTH BALDWIN REGIONAL MEDICAL CENTER
08.2020 - 09.2021
Telephone Triage Registered Nurse
SACRED HEART MEDICAL GROUP
02.2020 - 08.2020
Registered Nurse PRN
USA MEDICAL CENTER
06.2019 - 02.2020
Registered Nurse
USA MEDICAL CENTER
01.2016 - 06.2018
Bachelor of Science - Nursing
THE UNIVERSITY OF SOUTH ALABAMA
Bachelor of Science - Interdisciplinary Studies with a concentration in Administrative Sciences
THE UNIVERSITY OF SOUTH ALABAMA
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