Volunteer Work
Carmen Teets
Wesley Chapel,FL
Summary
Experienced professional with expertise in Human Resources, Shared Services, Call Center, Compliance, Risk, Governance, Facility, Cybersecurity, and Auditing. Proven track record in recruitment, employee training, performance management, vendor management, and risk management. Strong project management and event coordination skills with a focus on business continuity, disaster recovery, and compliance.
Overview
32
32
years of professional experience
1
1
Certification
2
2
Degrees
10
10
Organizational Departments
Work History
Compliance Manager, Enterprise Risk Management
Arbitration Forums, Inc.
01.2018 - Current
- Oversee compliance, risk management, governance, and internal auditing functions to ensure regulatory adherence and operational efficiency
- Lead disaster recovery and cybersecurity initiatives, mitigating risks and safeguarding organizational assets
- Internal and external auditing
- Enterprise Risk Management
- Risk Assessments
- Governance Program Lead
- Enterprise GRC Program Manager
- Policy and program administration
- Charity & Volunteer Program Lead
- Procurement Management
- Internal HR and Compliance investigations
- IT Security Programs & Policies
- Cybersecurity partner
- Software Deployment/Implementation Lead
- Legal Support with outside counsel
- Contract management and stakeholder communication
- Compliance training and policy development
- Develop and implement safety policies and procedures, promoting a secure and compliant work environment
Member Services Manager, Operations
Arbitration Forums, Inc.
01.2010 - 01.2019
- Member Service and Compliance Manager2017 -2019
- Managed team of up to39 staff
- Membership onboard/offboarding
- Member escalations
- Mail, file, and customer service management
- Hearing Administration Support
- Operational Project Manager
- Employee training and conference coordinator
- Facility Support
- Corporate Office Liaison with Field Operations team
- New software development lead
- Cross-team development programs
- Stakeholder for software development projects
Shared Services Manager, Human Resources
Arbitration Forums, Inc.
01.2003 - 01.2010
- Vendor Management
- Supplier relationships and contract management
- Marketing Print & Mail house Distribution Management
- Business Continuity Program Coordinator
- Disaster Recovery Coordinator
- Project Manager
- Corporate Event Manager
Additional Duties
Arbitration Forums, Inc.
03.2003 - Current
- Lead for Corporate Volunteering and Charity coordination, planning, liaison with charity contacts, and incentive plans for continuous focus.
- Project Management: Collaborated on projects across departments, resulting in improved workflows and outcomes.
- Event Planning: Organized various events to promote team building and fostered a positive work environment.
- Served as a liaison between departments, fostering communication and collaboration for seamless operations.
- Prepared correspondence on behalf of executives, ensuring timely communication with internal teams and external partners alike.
- Adapted organizational strategies in response to changing circumstances or emerging opportunities, demonstrating adaptability and resilience in pursuit of charity needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Facilities Project Management: Facility Manager (5,000 – 16,000 sq ft, up to 10 locations) to include; Budget and scheduling, Safety compliance, Workflow and layout design, Contract and vendor management, Lease and equipment negotiation, Communication and interpersonal skills, Time management and problem-solving skills.
Claims Support Supervisor
USAA Insurance
01.1993 - 01.2003
- Supervisor within file, mailroom, clerical, & PBX departments
- Claims Support Coordinator, included department scheduling, project participation, document and correspondent management, process improvements
- Supported Claims and Policy Representatives
Education
Bachelors - Business Management and Marketing
University of Phoenix
Tampa, FL01.2008
Skills
- Decision Maker
- Strong Leader
- Diverse operational background
- Budget Management (up to 400 million)
- Staffing (up to 60 members)
- Remote Workforce Management
- Change Management Leader
- Executive Liaison
- Effective communication skills
- Microsoft Office proficiency
- HR strategies and practices
- Diversity and inclusivity promotion
- Data analysis for strategic planning
- Organizational and conflict management skills
- Problem-solving abilities
- Excellent interpersonal skills
- Leadership and supervision
- Strategic planning
- Cross-functional collaboration
- Troubleshooting and problem resolution
- Documentation and reporting
- Organizational improvement
- Process improvement development
Certification
- Corporate Compliance & Ethics Professional (CCEP) Certification
Key Experience Departments
- Human Resources
- Shared Services
- Call Center
- Compliance
- Risk
- Governance
- Facility
- Cybersecurity
- Auditing
Interests
Event Planning
Training and Development
Family
Timeline
Compliance Manager, Enterprise Risk Management
Arbitration Forums, Inc.
01.2018 - Current
Member Services Manager, Operations
Arbitration Forums, Inc.
01.2010 - 01.2019
Additional Duties
Arbitration Forums, Inc.
03.2003 - Current
Shared Services Manager, Human Resources
Arbitration Forums, Inc.
01.2003 - 01.2010
Claims Support Supervisor
USAA Insurance
01.1993 - 01.2003
- Corporate Compliance & Ethics Professional (CCEP) Certification
Bachelors - Business Management and Marketing
University of Phoenix
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