Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Theus

Carmen Theus

Moreno Valley,CA

Summary

Dynamic professional with extensive experience at Xola Hotel, excelling in audit reporting and issue resolution. Proven track record of enhancing customer satisfaction through clear communication and attention to detail. Skilled in Microsoft Office and employee training, fostering team collaboration and driving operational efficiency. Committed to maintaining high standards of service and compliance.

Overview

7
7
years of professional experience

Work History

Auditor/Front Desk Reseptionist

Xola Hotel
03.2021 - Current
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Executed audit phases and entered data into accounting software for analysis.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Maintained integrity of general ledger and chart of accounts.
  • Trained new employees on accounting principles and company procedures.
  • Tracked funds, prepared deposits and reconciled accounts.

Paratransit Driver

National Express/Keolis
10.2019 - 04.2021
  • Maintained full understanding of local roads and traffic patterns.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Worked different route every day based on changing passenger locations and destinations.
  • Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
  • Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
  • Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
  • Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
  • Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
  • Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
  • Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
  • Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
  • Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
  • Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
  • Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
  • Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
  • Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.

Front Desk Receptionist

Xola Hotel
04.2018 - 12.2019
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Resolved customer problems and complaints.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

Computer Technology W/ Desktop Certificate - Computer And Information Systems

University of Phoenix
Tempe, AZ
06.2027

Skills

  • Attention to detail
  • Team collaboration
  • Audit reporting
  • Decision-making
  • Clear communication
  • Audit planning
  • Issue resolution
  • Critical thinking
  • Time management
  • Employee training
  • Microsoft office
  • Critical thinking and analysis
  • Staff training
  • Software proficient
  • Audit programs and processes

Timeline

Auditor/Front Desk Reseptionist

Xola Hotel
03.2021 - Current

Paratransit Driver

National Express/Keolis
10.2019 - 04.2021

Front Desk Receptionist

Xola Hotel
04.2018 - 12.2019

Computer Technology W/ Desktop Certificate - Computer And Information Systems

University of Phoenix

Similar Profiles

  • Lucia Garcia

    Lucia GarciaLucia Garcia

    Housekeeper Supervisor /breakfast Attendant at Xola Investments LLCHousekeeper Supervisor /breakfast Attendant at Xola Investments LLC

  • MURTAJA ALTAMEEMI

    MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI

    Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel

  • PRIYANKA PATIL

    PRIYANKA PATILPRIYANKA PATIL

    Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel

  • Alexis Cook

    Alexis CookAlexis Cook

    Cook/Cashier at La Sierra UniversityCook/Cashier at La Sierra University

  • Derrick Oden

    Derrick OdenDerrick Oden

    Productions Machine Operator at Pepsico North AmericaProductions Machine Operator at Pepsico North America

CREATE PROFILE