Carmen Torres
Edison,NJ
Summary
Enthusiastic and dedicated professional with a passion for assisting and delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills, enabling effective management of multiple concurrent tasks. Possessing a self-motivated work ethic, excelling both independently and as part of a collaborative team, consistently performing at a high level.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Slavic401k
07.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dental Receptionist
Child Smiles LLC
09.2021 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Adaptable
- Strong leader
- Detail oriented
- Computer skills
Certification
- NPL( Neuro linguistic programming )
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Slavic401k
07.2024 - 10.2024
Dental Receptionist
Child Smiles LLC
09.2021 - 04.2022
- NPL( Neuro linguistic programming )
High School Diploma -
Elizabeth High School
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