Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Carmen Torres

Carmen Torres

Edison,NJ

Summary

Enthusiastic and dedicated professional with a passion for assisting and delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills, enabling effective management of multiple concurrent tasks. Possessing a self-motivated work ethic, excelling both independently and as part of a collaborative team, consistently performing at a high level.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Slavic401k
07.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Dental Receptionist

Child Smiles LLC
09.2021 - 04.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.

Education

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06-2000

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Adaptable
  • Strong leader
  • Detail oriented
  • Computer skills

Certification

  • NPL( Neuro linguistic programming )


Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Slavic401k
07.2024 - 10.2024

Dental Receptionist

Child Smiles LLC
09.2021 - 04.2022
  • NPL( Neuro linguistic programming )


High School Diploma -

Elizabeth High School
Carmen Torres