Hi, I’m
Carmen Townsend
Houston
Summary
Organized and efficient Senior Office Administrator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
31
years of professional experience
1
Certification
Work History
Tranter
Office Admin-Exp
05.2022 - 01.2023
Job overview
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Woodforest Bank
Bank Teller II
11.2021 - 04.2022
Job overview
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Securitas Security Services USA
Security Guard/Orientation Facilitator
06.2020 - 11.2021
Job overview
- Enhanced participant engagement by incorporating interactive activities and real-life scenarios during orientation sessions.
- Boosted facilitator effectiveness by conducting regular training sessions and providing constructive feedback on performance.
- Improved orientation content by continuously evaluating and updating materials to ensure relevance and accuracy.
- Ensured smooth event execution by managing logistics, including room setup, audiovisual equipment, and catering arrangements.
- Collaborated with cross-functional teams to develop comprehensive orientation curricula for diverse audiences, such as new employees or international students.
FedEx:Ground
Senior Office Administrator
09.1991 - 11.2019
Job overview
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed schedules for multiple executives, ensuring timely arrivals to meetings and appointments.
- Improved internal communication by creating a centralized document repository accessible to all team members.
- Reduced operational costs through diligent contract negotiation with vendors and suppliers.
- Coordinated company events, boosting employee morale and fostering a positive work environment.
- Implemented an electronic filing system, reducing paper waste and making documents easily retrievable.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Developed training materials for new hires, streamlining the onboarding process and reducing time to productivity.
- Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
Education
Devry UniversityHouston, TX
No Degree from Human Resources Management
Spencer InstituteHouston, TX
Certification from Data Entry Specialist
06.1989
M.B.Smiley High SchoolHouston, TX
High School Diploma
06.1987
University Overview
- Honoree of [Honor Name]
- Who's Who Among American Students
Skills
- Time Management
- Inbound Phone Call Handling
- Sorting and Labeling
- Office Management
- Planning Events
- Managing Office Supply Inventory
- Maintaining Office Records
- Hospitality and Accommodation
- Copying and Scanning
- Processing Expenses
- Payroll and Accounts Payable Receivable
- Office Reception
- Supervision Abilities
Accomplishments
- Collaborated with team of 30 in the development of March of Dimes Walk for Babies.
Certification
- CPR/First Aid Training - July 2021
Timeline
Office Admin-Exp
Tranter
05.2022 - 01.2023
Bank Teller II
Woodforest Bank
11.2021 - 04.2022
Security Guard/Orientation Facilitator
Securitas Security Services USA
06.2020 - 11.2021
Senior Office Administrator
FedEx:Ground
09.1991 - 11.2019
Devry University
No Degree from Human Resources Management
Spencer Institute
Certification from Data Entry Specialist
M.B.Smiley High School
High School Diploma
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