Carmen Trinidad

Assisted medical providers in a weight loss clinic by taking patient vitals, recording medical histories, and preparing patients for exams. Administered injections and performed basic in-office lab procedures as directed by clinical staff. Educated patients on nutrition, lifestyle changes, and treatment plans to support weight management goals. Scheduled appointments, maintained accurate medical records, and ensured a clean and organized clinical environment.

Provided exceptional customer support by answering questions regarding dental benefits, eligibility, claims, and coverage. Assisted members, providers, and clients through phone, email, and online communication channels while maintaining professionalism and accuracy. Resolved customer issues, documented interactions, and updated member records in compliance with company policies and HIPAA regulations. Collaborated with internal departments to address complex concerns and improve overall customer satisfaction.

Assisted clients with personal care, meal preparation, medication reminders, mobility support, and daily activities while ensuring their safety, comfort, and well-being. Monitored changes in clients' health and reported concerns to family members or healthcare professionals. Provided companionship and emotional support to help improve clients' quality of life and maintain independence.

Collected blood samples from patients using proper venipuncture and capillary collection techniques. Traveled to various locations throughout the state of Pennsylvania to provide mobile phlebotomy services. Verified patient information, labeled specimens accurately, and maintained detailed records while following safety and laboratory procedures. Provided professional patient care by explaining procedures, addressing concerns, and ensuring patients felt comfortable during collections.

Monitored bank premises to ensure the safety of customers, employees, and assets. Conducted regular patrols and observed surveillance systems to identify and respond to potential security risks. Controlled access to the facility and assisted with enforcing security procedures and policies. Prepared incident reports and worked closely with law enforcement and bank management when necessary.