Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Trujillo

Las Vegas,NV

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Uber Eats. Skilled in GPS route planning and exceptional communication, I excel in fast-paced environments, ensuring timely deliveries and high-quality service. Achieved significant improvements in efficiency and safety, embodying patience and understanding in every customer interaction. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Driver

Uber Eats
04.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Drove safely in various weather and road conditions to avoid accidents.

Housekeeping Room Attendant

Vdara Hotel & Spa
08.2018 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Stock Manager

DD's Discount Store
07.2015 - 03.2018
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Managed team of stock clerks to ensure efficient and error-free stock handling.
  • Developed and enforced safety protocols in stockroom, reducing workplace accidents.

FOH Manager

Wahoo's Fish Taco
03.2012 - 07.2014
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

High School Diploma -

Desert Pines High School
Las Vegas, NV
06.2008

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • Flexible Schedule
  • GPS and route planning
  • Loading and unloading
  • Heavy Lifting
  • Order picking and processing
  • Language Fluency
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Excellent Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Driver

Uber Eats
04.2023 - Current

Housekeeping Room Attendant

Vdara Hotel & Spa
08.2018 - Current

Stock Manager

DD's Discount Store
07.2015 - 03.2018

FOH Manager

Wahoo's Fish Taco
03.2012 - 07.2014

High School Diploma -

Desert Pines High School

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