Carmen Valadez
San Antonio,TX
Summary
Looking to obtain a profession in customer service using my skilled and dedicated experience in satisfying customers by any needs in coordinating, planning, with supporting daily operational and administrative functions.
Overview
13
13
years of professional experience
Work History
Dental Assistant-Lead
Westoverhills Pediatric
San Antonio, TX
04.2018 - Current
- Maintaining patient records, scheduling appointments, updating patient information
- Verified insurance
- Assisted in orthodontic specialty
- Prepared bills and completed insurance forms using system software.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Dental Assistant-Lead
Heritage Dental Associates
San Antonio, Texas
02.2015 - 04.2018
- Prepared bills and completed insurance forms using system software.
- Took digital X-rays of teeth using radiographic equipment.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Assistant Manager, Customer Service
Sally’s Beauty Supply
San Antonio, Texas
12.2011 - 06.2014
- Identified areas where operational efficiencies could be improved upon.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted research and reviewed findings to solve customer issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Recruited and trained new employees to meet job requirements.
Education
RDA -
The College of Health Care Professions
TX06-2013
High School Diploma -
Southwest High School
San Antonio, Texas06-2008
Some College (No Degree) -
Palo Alto College
San Antonio, TXSkills
- The ability to identify and resolve issues, which can lead to innovation and improvement
- Easily adjust to changing circumstances, needs, and strategies
- Able function under pressure
- Amazing people skills
- Great in taking initiative, set clear goals, and motivate other
- Strength in understanding what others are saying, which is important for customer service, management, and other work fields
- Strong believer in team player, ability to work well with others, including good communication skills, social skills, especially compassion
Timeline
Dental Assistant-Lead
Westoverhills Pediatric
04.2018 - Current
Dental Assistant-Lead
Heritage Dental Associates
02.2015 - 04.2018
Assistant Manager, Customer Service
Sally’s Beauty Supply
12.2011 - 06.2014
RDA -
The College of Health Care Professions
High School Diploma -
Southwest High School
Some College (No Degree) -
Palo Alto College