Carmen Vannest
Houston,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Houston Methodist
Houston
02.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments, deductible, coinsurance payments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Scheduled new patient and follow up appointments
- Scheduled referrals
- answered patient inquires on text msg app (artera)
Front Desk Receptionist
Center For ENT
Houston, TX
05.2023 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinated and confirmed appointments and meetings.
- Resolve customer issues quickly and notified supervisor immediately when problems escalated.
- Assist with text line app, schedule, reschedule, confirm appointments. Answer , direct customer questions or concerns on OhMD text line app.
- Collect payments, allocate money, login to Care Credit to take payments from time to time.
- Assist with completion of referral forms and verify data accuracy and completion.
- Login to availity insurance provider site to verify referral authorizations
- Schedule appointments with specialist on behalf of clients.
Front Desk Associate
Womens Health Care Center Of Houston
08.2021 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected copays, deductibles or coinsurance for office visits.
- Kept accounts in balance and ran daily reports to verify totals at end of day report.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Patient Liaison
Prime Care Medical Group
01.2020 - 07.2021
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Customer Service Representative
GetixHealth
12.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Pursued and processed payments for outstanding balances.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
05.2022
Associate of Arts - Business
Houston Community College
06.2020
Skills
- Account Balancing
- Problem Solving
- Customer Service
- Issue Escalation
- Microsoft Office
- Payment Collection
- Time Management
- Cash Handling
- Documentation and Recordkeeping
- Paperwork Processing
- Task Prioritization
- Verbal and Written Communication
- Conflict Resolution
- Data Entry
- Administrative Support
- Data Analysis
Certification
CPR certified- American Heart Association
Timeline
Patient Service Representative
Houston Methodist
02.2024 - Current
Front Desk Receptionist
Center For ENT
05.2023 - Current
Front Desk Associate
Womens Health Care Center Of Houston
08.2021 - 03.2023
Patient Liaison
Prime Care Medical Group
01.2020 - 07.2021
Customer Service Representative
GetixHealth
12.2018 - 12.2019
Associate of Arts - Business
Houston Community College
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
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