CARMEN VASQUEZ
The Bronx,NY
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, team player, planner and conflict manager with advanced understanding of training needs for each department. Confident training leader with demonstrated planning, organizational and leadership abilities.
Overview
16
16
years of professional experience
Work History
Training Manager
Pay-O-Matic Corporation
Bronx , NY
2015.01 - Current
- Develop and execute comprehensive sales training plans, increasing sales by 10%, including pre-study initial sales training, ongoing reinforcement, cross and up selling.
- Collaborated with 3 other departments to align training programs with organizational goals and objectives.
- Delivered new employee onboarding and training sessions via Teller Link System.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Teller
Pay-O-Matic Corporation
Bronx , NY
2012.01 - 2015.01
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed 50 customer transactions daily, promptly, minimizing wait times.
- Accountable for sales of money orders, postage stamps, metro cards, E-Z passes and InPower Cards.
- Obtained clear understanding of Bank Secrecy Act, Structuring, OFAC, Anti Money Laundering, etc.
Assistant Manager
Perfumania Holdings Inc.
The Bronx , NY
2008.01 - 2011.01
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Provided weekly work schedules to 6 employees to accommodate business demands and vacation requests.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED -
New Rochelle College
New York01.2000
Skills
- Bilingual.
- Proficient in Microsoft Word, PowerPoint, Excel.
- Knowledgeable in finance, compliance and customer service.
- New Employee Training
Timeline
Training Manager
Pay-O-Matic Corporation
2015.01 - Current
Teller
Pay-O-Matic Corporation
2012.01 - 2015.01
Assistant Manager
Perfumania Holdings Inc.
2008.01 - 2011.01
GED -
New Rochelle College
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