Carmen Vasquez

Serve as the primary point of contact for the Essilor east coast clinics, ensuring seamless communication and support

• Engineered and implemented effective order management strategies, significantly enhancing client satisfaction and operational efficiency
• Resolved escalated customer service issues by diagnosing and circumventing potential risk exposure
• Proactively engaged clients, keeping them informed and addressing inquiries with assurance taking an average of 45 calls per day
• Assisted in the development of robust processes and mechanisms to monitor order progression, mitigate scheduling challenges, and streamline customer orders
• Maximized profitability through innovative marketing, public relations, and customer service strategies
• Tracked and analyzed personal KPIs to drive continuous improvement

• Delivered comprehensive eyecare services to patients, focusing on their medical and eye wear needs for 20+ patient's daily
• Facilitated coordination with insurance providers to streamline and expedite customer claims processing
• Conducted diagnostic tests for Optometrists while obtaining CPOT certification to enhance service delivery
• Optimized frame board management to maintain stringent control over office inventory

• Spearheaded the setup of pharmaceutical software for primary care physicians, facilitating in-office medication dispensing
• Ensured compliance with drug codes and regulations across the California/Nevada area
• Coordinated the implementation and training for company software solutions, enhancing user proficiency
• Excellent communication skills, both verbal and written.

• Oversaw Vision Centers for Sam's Club and Wal-Mart at multiple locations, ensuring operational efficiency
• Served as an assistant manager for the main division, responsible for soft lines departments and comprehensive employee management
• Directed inventory control and management activities to optimize stock levels and keep loss below 8% per year
• Addressed employee concerns and maintenance needs, including scheduling, evaluations, and training initiatives