Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Vazquez

Saint Cloud,FL

Summary

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable professional skilled at coordinating supplies, records, and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports, and correspondence. Positive, upbeat, and service-oriented attitude toward completing tasks.

Overview

8
8
years of professional experience

Work History

Resource Coordinator/Front Desk Receptionist

Home Health Care Resources
Saint Cloud, FL
04.2023 - Current
  • Responded to customer inquiries via phone, email, and in person.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Provided administrative support for patient care staff.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Assisted with recruiting, interviewing, and hiring of new employees.
  • Conducted background checks for potential candidates.
  • Maintained employee files in compliance with applicable legal requirements.
  • Updated employee records in HR database system.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Explained human resources policies and procedures to employees.
  • Prepared job postings for open positions on the company website and other job boards.

Human Resources Coordinator(Remote)

Patriot Home Care Inc.
Philadelphia, PA
10.2018 - 03.2023
  • Provided director with monthly, quarterly and weekly reports.
  • Performed customer service functions by answering phone calls daily.
  • Responded to the questions and concerns of new hires.
  • Prepared new employee files and structured current employee files.
  • Assisted with recruiting, background checks and reference checks.
  • Directed personnel, training and labor relations activities.
  • Answered employee questions regarland resolved any issues.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Developed and maintained training materials and benefits packets for new hires.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained human resources policies and procedures to employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Answered employee questions during entrance and exit interview processes.
  • Conducted telephone and onsite exit interviews for all employees.

Human Resources Coordinator

All American Home Care
Philadelphia, PA
12.2018 - 10.2019
  • Explained human resources policies and procedures to all employees
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
  • Helped training and development staff with all aspects of training coordination
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries
  • Conducted new hire orientations making new employees feel welcome and ready to succeed
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol

Office Administrator

Managed Labor Solution
Philadelphia, PA
08.2018 - 12.2018
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Onboarded new employees in time reporting and payroll systems.
  • Worked with HR staff to accurately track and update paid time off.
  • Identified, researched and resolved issues with hours worked.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

Human Resources Assistant

Patriot Home Care
Philadelphia, Pennsylvania
07.2016 - 07.2018
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Initialized background checks for potential new hires.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Developed and facilitated new-hire orientations and corporate policy trainings.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.

Education

High School Diploma -

Pablo Colon Berdecia
2008

Skills

  • Collaborative
  • Hiring and retention
  • New hire orientation
  • Training and development
  • Personnel records maintenance
  • Computer savvy
  • Skilled influencer
  • Active listening
  • Data entry documentation
  • Appointment scheduling
  • Microsoft Office
  • Data entry
  • Phone call answering
  • Payroll and benefits administration
  • Excel spreadsheets
  • Report creation
  • Inbound and Outbound Calling
  • Quality control
  • Clerical support
  • Problem-solving abilities
  • Microsoft Office expertise
  • Data evaluation
  • High-energy attitude
  • File Maintenance
  • Customer Service
  • Office Administration
  • Front Office Support
  • Time Management

Languages

  • Bilingual Spanish/English


Timeline

Resource Coordinator/Front Desk Receptionist

Home Health Care Resources
04.2023 - Current

Human Resources Coordinator

All American Home Care
12.2018 - 10.2019

Human Resources Coordinator(Remote)

Patriot Home Care Inc.
10.2018 - 03.2023

Office Administrator

Managed Labor Solution
08.2018 - 12.2018

Human Resources Assistant

Patriot Home Care
07.2016 - 07.2018

High School Diploma -

Pablo Colon Berdecia

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