Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Vazquez

Polk City,FL

Summary

Dedicated and adaptable professional with a quick learning ability and a talent for adjusting to new environments. Strong work ethic, focused on maximizing the guest experience, and driven by a passion for continuous learning, and eagerness to contribute to a dynamic team, and support organizational goals.

Overview

23
23
years of professional experience

Work History

Food and Beverage Coordinator

Walt Disney World Resort
Orlando, Florida
06.2024 - Current
  • Provided support to leadership by promptly responding to any requests regarding operational issues.
  • Provided leadership, insight, and support to cast members.
  • Assisted cast members with operational needs.
  • Encouraged teamwork and quality standards.
  • Created magical moments for guests.
  • Ensured that the guest experience is up to Disney standards.
  • Completed thorough opening and closing functions to maintain operational standards each day.
  • Supervised a team of cast members to maintain a positive and productive atmosphere.
  • Supervised staff during meal periods to ensure promptness in serving guest.
  • Monitored employee performance and provided feedback for improvement when necessary.
  • Monitored daily operations of restaurant staff to ensure compliance with health regulations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved guest complaints related to food quality, or service, in a professional manner.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with guest requests and answered questions to improve satisfaction.
  • Worked with Microsoft Teams, Word, and Excel.

Food and Beverage Seater

Walt Disney World Resort
Orlando
04.2010 - 06.2024
  • Provided assignor duties by managing the Dine Time application.
  • Ensured that tables were set and ready before guests arrived at the table.
  • Upheld fairness when assigning tables to servers.
  • Provided general teller duties by assisting servers with voids and change.
  • Managed the Matra system.
  • Navigated through A La Carte to assist guests with reservations, and charged guests when they did not show up for reservations.
  • Navigated through Dine Time to assist with guest check-in.
  • Escorted the guests to their seats and presented them with menus.
  • Assisted with bussing and setting tables as needed.
  • Performed the trainer role in seating, assigning, and general teller positions.
  • Completed the opening and closing tasks in the appropriate role that was assigned for the day.
  • Created magical moments for the guests.
  • Provided quality standards.

Team Member

Quiznos Subs
Lakeland , FL
06.2005 - 08.2010
  • Monitored expiration dates on food items for freshness assurance.
  • Performed opening and closing duties, such as setting up displays, restocking items, and cleaning the store.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Maintained a clean and organized work area throughout shift.
  • Addressed customer needs, responding to specific requests.
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.

Team Member

Macys Department Store
Lakeland, Florida
11.2006 - 07.2007
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained customers' available product selections by quickly replenishing products from incoming freight.
  • Handled returns and exchanges according to company policies.
  • Processed cash, credit card, and other payment methods accurately and efficiently.
  • Bagged or packaged purchases.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers promptly to engage and assist with apparel needs.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Replenished shelves as needed to maintain attractive store displays throughout the day.
  • Provided support during busy periods such as holidays or special promotions.

Team Member

Old Navy
Lakeland, Florida
11.2002 - 01.2003
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Created displays that highlighted featured items or seasonal trends.
  • Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Coordinated with team members to manage high-traffic periods, ensuring a smooth shopping experience for customers.
  • Cleaned fitting rooms after each customer use.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Restocked shelves with new merchandise as needed.
  • Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.

Team Member

Montgomery Wards Department Store
Lakeland, Florida
11.2001 - 01.2002
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers and provided exceptional customer service.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

N/A - Massage Therapy

Everest University
Lakeland, Florida
10-2008

Medical Billing And Coding

Valencia College
Orlando, FL

Skills

  • Leadership qualities
  • Stress tolerance
  • Workplace safety
  • Diversity and inclusion
  • Assertiveness
  • Ethics and compliance

Languages

Spanish
Native/ Bilingual

Timeline

Food and Beverage Coordinator

Walt Disney World Resort
06.2024 - Current

Food and Beverage Seater

Walt Disney World Resort
04.2010 - 06.2024

Team Member

Macys Department Store
11.2006 - 07.2007

Team Member

Quiznos Subs
06.2005 - 08.2010

Team Member

Old Navy
11.2002 - 01.2003

Team Member

Montgomery Wards Department Store
11.2001 - 01.2002

N/A - Massage Therapy

Everest University

Medical Billing And Coding

Valencia College

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Carmen Vazquez