Carmen Velez
Covington,GA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Leon Grace
10.2021 - 06.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Front Desk Medical Receptionist
Lexington Plastic Surgeons
08.2019 - 09.2021
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
Dental Front Office Receptionist
Children's Dental Hospital
03.2017 - 05.2019
- Assist in the treatment room as needed.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
- Facilitated seamless transitions between appointments by promptly preparing exam rooms for the next incoming patient.
- Managed patient billing processes for timely, accurate payments.
- Completed patient referrals to other medical specialists.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Dental Lab Technician
New Image Dental Laboratory
11.2015 - 01.2017
- Read prescriptions or specifications, and examine models and impressions, to determine the design of dental products to be constructed
- Fabricate, alter, and repair dental devices such as night guards, sport guards, surgical splints, clear dentures
- Melt metals or mix plaster, stone, or acrylic pastes; and pour materials into molds or over impressions in order to form model of patient's mouth
- Mounting cases on articulator, trim models, pouring impressions, key for mounting, articulate bites, making duplicate.
Education
CERTIFICATION IN DENTAL - Dental Assisting
UNITED EDUCATION INSTITUTE
Morrow, GA07.2016
Skills
- Excellent Customer service skills/Customer Support/Customer Service Associate
- Strong Knowledge managing money
- Payroll Administration
- Insurance Verification, Billing Procedures, Patient Scheduling
- Data Entry
- Human Resources Management
- Good Time Management Skills, Organizational Skills, Flexibility And Work Independently
- Microsoft Office
- Call Center
- Technical Assistance
- Clerical Experience
Timeline
Human Resources Manager
Leon Grace
10.2021 - 06.2024
Front Desk Medical Receptionist
Lexington Plastic Surgeons
08.2019 - 09.2021
Dental Front Office Receptionist
Children's Dental Hospital
03.2017 - 05.2019
Dental Lab Technician
New Image Dental Laboratory
11.2015 - 01.2017
CERTIFICATION IN DENTAL - Dental Assisting
UNITED EDUCATION INSTITUTE
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