Summary
Overview
Work History
Education
Skills
References
Timeline
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Carmen Velez

Monroe,USA

Summary

Dynamic and versatile professional with experience in Human Resources, operations leadership, and customer service, complemented by a strong foundation in high-volume warehouse operations. Proven expertise in managing critical HR functions, leading daily business operations, and delivering exceptional customer support, consistently achieving high standards in accuracy, efficiency, and problem resolution. Committed to optimizing processes, enhancing team performance, and driving significant contributions to organizational growth and operational excellence. A proactive approach to continuous improvement ensures adaptability in fast-paced environments while fostering a culture of collaboration and success.

Overview

9
9
years of professional experience

Work History

Selector IV

McLane Company
08.2025 - Current
  • Accurately picked and palletized full-case products to fill customer orders in a fast-paced warehouse environment.
  • Utilized radio frequency (RF) scanners and voice-command systems to locate and select items with a high degree of accuracy.
  • Operated powered equipment, such as electric pallet jacks and ride-on pallet jacks, to transport cases to designated dock areas.
  • Maintained productivity standards and consistently met or exceeded daily quotas, contributing to efficient order fulfillment.
  • Ensured product quality and inventory accuracy by verifying quantities, checking product descriptions, and reporting discrepancies.
  • Adhered to all safety protocols and sanitation standards to prevent injuries and maintain a clean and organized work area.
  • Built stable and secure pallets with varying sizes and weights of products to minimize damage during transit.
  • Collaborated effectively with team members to streamline workflow and support overall warehouse operations.
  • Adapted to various work environments, including dry, cooler, and freezer sections, demonstrating versatility and resilience.
  • Contributed to a team-oriented culture by assisting colleagues and maintaining a positive attitude under pressure.

Human Resources Manager

Leon Grace
10.2021 - 03.2025
  • Managed end-to-end payroll processing for a company, ensuring accuracy and timely distribution of paychecks.
  • Administered employee reimbursements, guaranteeing prompt and accurate repayment for business expenses.
  • Oversaw the full-cycle recruitment process, from sourcing and interviewing to extending offers and negotiating compensation.
  • Spearheaded all new hire onboarding, handling all paperwork and coordinating a seamless transition for new employees.
  • Developed and implemented an efficient process for maintaining and updating all employee personal information, improving data accuracy and compliance.
  • Served as the primary point of contact for all HR-related inquiries, providing guidance and resolving day-to-day operational issues.
  • Managed all unemployment claims and correspondence, representing the company and ensuring compliance with state and federal regulations.
  • Acted as a liaison between employees and management to address and resolve workplace issues.
  • Streamlined and managed all HR day-to-day operations, enhancing departmental efficiency and productivity.
  • Coordinated all travel arrangements for working crews and the company owner, ensuring efficient and cost-effective logistics.

Picker/Packer

Uncommon Goods
02.2017 - 08.2021
  • Picked 780+ items daily with RF gun; maintained 97.5% accuracy, reducing errors and boosting satisfaction.
  • Read or scan labels to identify slot location, product description, and quantity required for each order.
  • Operated RF guns for precise inventory tracking and order fulfillment in fast-paced environments.
  • Managed full order fulfillment processes, ensuring timely and correct shipments.
  • Pull correct quantities of designated products from a slot location and place in a tote or box.
  • Trained new team members on RF gun use, improving proficiency and adherence to best practices.
  • Inspected and packaged products for quality and damage prevention during transit.
  • Work safely to prevent injury and damage to people and products.

Education

Dental Certification - Dental Assistant

United Education Institute
Morrow, GA
01.2016

Skills

  • Order Fulfillment
  • RF Gun Operation
  • Inventory Tracking/Control
  • Customer Service/Support
  • Cash Handling/Deposits
  • Accuracy
  • Operations Leadership
  • Data Entry
  • Claim Processing
  • Issue/Conflict Resolution
  • HR Management
  • Payroll Optimization
  • Recruitment

References

Reference available upon request

Timeline

Selector IV

McLane Company
08.2025 - Current

Human Resources Manager

Leon Grace
10.2021 - 03.2025

Picker/Packer

Uncommon Goods
02.2017 - 08.2021

Dental Certification - Dental Assistant

United Education Institute

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