Carmen Velez
Chicago,IL
Summary
Detail-oriented professional with extensive experience in cash handling and transaction processing. Recognized for fraud identification and exceptional customer service skills, ensuring compliance with regulations while enhancing client satisfaction. Dedicated professional with strong communication and cash handling skills. Experienced in fraud identification and transaction processing accuracy, contributing to a seamless banking experience. Detail-oriented phlebotomist specializing in patient communication and compliance with safety regulations. Proven track record in maintaining accurate records and fraud identification.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist
Meditech
Chicago, Illinois
09.2021 - Current
- Collected blood samples from patients using sterile techniques.
- Prepared specimens for laboratory testing and analysis.
- Maintained accurate patient records and documentation of procedures.
- Ensured compliance with safety and health regulations during procedures.
- Assisted in training new phlebotomy staff on best practices.
- Communicated effectively with patients to alleviate concerns and provide instructions.
- Utilized various collection equipment and tools for efficient sample acquisition.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Teller/Customer Service Representative
PLS Check Cashers
Chicago, Illinois
05.2004 - 09.2021
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawers and balanced transactions at the end of each shift.
- Utilized banking software to manage client accounts and transaction records.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Trained employees on cash drawer operation.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Education
Some College (No Degree) -
Wilbur Wright College
ChicagoSkills
- Excellent communication skills
- Bilingual in [language]
- Cash handling and management
- Fraud identification
- Drawer balancing
- Friendly
- Transaction processing accuracy
- Cash counting
- Listening and comprehension
- Banking law compliance
- Cash drawer balancing
- Customer relationship building
- Professionalism and courtesy
- Confidentiality and discretion
- Positive
- Reliable and responsible
- Cash handling expertise
- Spanish speaking
- Team collaboration
- Customer service
- Excellent time management skills
- New teller training
Languages
Spanish
Native/ Bilingual
Certification
- Notary certificate,Phlebotomy certificate, NPA certificate
References
References available upon request.
Timeline
Phlebotomist
Meditech
09.2021 - Current
Teller/Customer Service Representative
PLS Check Cashers
05.2004 - 09.2021
Some College (No Degree) -
Wilbur Wright College