Carmen Villa

Record Keeping

• Maintained and created sacrament records,
• Filed documents.
• Submitted annual parish audits.
• Collected forms and documentation from program participants.
• Verified record info.
• Maintained accurate records of attendance at all religious education classes and reported these numbers on a regular basis.

Customer Service

• Interacted with and served parishioners.
• Supervised children ages 2-18 and oversaw childcare programs.
• Served as a mentor for young adults seeking guidance on matters related to their faith journey.
• Responded promptly and appropriately to any questions or concerns expressed by parents regarding their child's participation in religious education classes.
• Identified needs of parishioners promptly and efficiently.
• Approached parishioners and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Answered calls to assist with customer questions and concerns.

Budgeting

• Received payments for youth programs.
• Determined allocations of funds for classroom and program supplies and materials, authorizing purchases.
• Prepared annual budget reports outlining expenses incurred during religious education program activities.
• Achieved cost-savings by developing functional solutions to problems.

Programing

• Designed and managed education programs for both children and adults.
• Planned & directed vacation bible school programs.
• Coordinated youth trips.
• Designed and instituted my own outreach programs.
• Partnered with teaching staff to develop and improve curriculum offerings for students.
• Created congregational awareness to encourage religious education program participation.
• Developed lesson plans in accordance with curriculum and core church beliefs.
• Conducted conferences dealing with interpret religious ideas or convictions.
• Tailored instruction to provide access and inclusion for children with special learning needs.
• Created, planned and organized weekly programs to promote spiritual growth of the congregation.

Computer Skills

• Created spreadsheets and excel documents.
• Leveraged [software] skills to input and compile data gathered from various sources.

Management

• Recruited, hired and trained primary and supplemental teaching staff.
• Recruited and managed volunteers.
• Conducted regular meetings with staff members to discuss upcoming events related to religious education.
• Assisted in training new teachers on teaching methods and techniques used in religious education classes.

• Prepared and led food service training programs to teach staff various tasks.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Conducted refresher courses for experienced waiters on updated menu items and recipes.
• Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
• Demonstrated proper methods of taking orders from customers accurately and efficiently.
• Explained goals and expectations required of trainees.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Educated waiters on menu, memorization strategies and how to convey information clearly.
• Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
• Explained various techniques used in handling large groups of customers efficiently.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Provided exceptional service to high volume of daily customers.
• Calculated charges, issued table checks and collected payments from customers.
• Provided guidance to new waiters in learning the menu items and their ingredients.
• Provided constructive criticism to help servers improve their skills and increase efficiency levels.
• Instructed waiters on how to respond appropriately to customer complaints or inquiries.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Recognized by management for providing exceptional customer service.

• Presented menus to patrons to answer questions about menu items and make recommendations.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Served food and beverages to patrons and confirmed complete orders.
• Garnished dishes and beverages to serve visually appealing menu items.
• Replenished beverages when necessary.
• Prepared checks, itemizing total meal costs and taxes.
• Checked with customers to ensure that they were enjoying their meals.
• Reconciled cash drawers at the end of shifts to verify sales totals.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Organized take-out orders efficiently according to customer requests.
• Replenished condiments, silverware, napkins. as needed during meal services.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Assisted in seating guests at tables or booths.

• Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Processed payments and updated accounts to reflect balance changes.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Updated and recorded customer or client information to maintain accounts.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Maintained a neat reception area by organizing materials and tidying up furniture.