Carmen Welborn
Daytona Beach,FL
Summary
Proven leader with extensive experience in food service and customer engagement, notably at Publix, where I spearheaded initiatives that significantly enhanced customer satisfaction and sales. Skilled in food safety compliance and team collaboration, I excel in creating efficient, positive work environments that drive operational success and exceed service expectations.
Overview
25
25
years of professional experience
Work History
Assistant Deli Manager
Publix
Ormond Beach
08.2014 - 07.2024
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
Sorter
Community Thrift
Charlotte Nc
08.2009 - 07.2024
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Massage Therapist
Charlotte Mobile Massage
Charlotte, NC
09.1999 - 08.2014
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Southeastern Neuromuscular Massage Institution
Charlotte, NcHigh School Diploma -
North Mecklenburg High School
Huntersville, NCSkills
- Customer Service
- Communication abilities
- Customer Engagement
- Food Preparation
- Employee Supervision
- Sanitation Standards
- Nutritional knowledge
- Health and Safety Regulations
- Food Safety Compliance
- Task Delegation
- Merchandising Strategies
- Inventory Management
- Scheduling Coordination
- Product Rotation
- Waste Reduction
- Supply Ordering
- Employee Coaching
- Sales Promotion
- Promotional planning
- Store layout optimization
- Staff Training
- Cost controls
- Team direction
- Catering Services
- Ordering Supplies
- Cost Reductions
- Catering Support
- Promotional understanding
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Operational Efficiency
- Scheduling Staff
- Delegating Assignments and Tasks
- Team building
- Task Prioritization
- Work Planning and Prioritization
- Supply Ordering and Management
- Self Motivation
- Infection Control
- Monitoring Food Preparation
- Coaching and Mentoring
- Interpersonal Skills
- Analytical Thinking
- Food presentation
- Conflict Resolution
- Recruitment and hiring
- Operations Management
- Kitchen equipment operation and maintenance
- Goal Setting
- Hospitality Management
- Professionalism
- Interpersonal Communication
- Scheduling
- Quality Control
- Strategic Planning
- Training and Onboarding
- Building Maintenance
- Food plating and presentation
- Employee Performance Evaluations
- Inventory Control
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Quality Assurance
- Managing Deliveries
- Customer Retention
- Anticipating Problems
- Crisis Management
- Performance monitoring
Timeline
Assistant Deli Manager
Publix
08.2014 - 07.2024
Sorter
Community Thrift
08.2009 - 07.2024
Massage Therapist
Charlotte Mobile Massage
09.1999 - 08.2014
Southeastern Neuromuscular Massage Institution
High School Diploma -
North Mecklenburg High School