Carmen Welborn
Daytona Beach,FL
Summary
Proven leader with extensive experience in food service and customer engagement, notably at Publix, where I spearheaded initiatives that significantly enhanced customer satisfaction and sales. Skilled in food safety compliance and team collaboration, I excel in creating efficient, positive work environments that drive operational success and exceed service expectations.
Overview
25
25
years of professional experience
Work History
Assistant Deli Manager
Publix
08.2014 - 07.2024
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
Sorter
Community Thrift
08.2009 - 07.2024
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Massage Therapist
Charlotte Mobile Massage
09.1999 - 08.2014
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Southeastern Neuromuscular Massage Institution
Charlotte, NcHigh School Diploma -
North Mecklenburg High School
Huntersville, NCSkills
- Customer Service
- Communication abilities
- Customer Engagement
- Food Preparation
- Employee Supervision
- Sanitation Standards
- Nutritional knowledge
- Health and Safety Regulations
- Food Safety Compliance
- Task Delegation
- Merchandising Strategies
- Inventory Management
- Scheduling Coordination
- Product Rotation
- Waste Reduction
- Supply Ordering
- Employee Coaching
- Sales Promotion
- Promotional planning
- Store layout optimization
- Staff Training
- Cost controls
- Team direction
- Catering Services
- Ordering Supplies
- Cost Reductions
- Catering Support
- Promotional understanding
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Operational Efficiency
- Scheduling Staff
- Delegating Assignments and Tasks
- Team building
- Task Prioritization
- Work Planning and Prioritization
- Supply Ordering and Management
- Self Motivation
- Infection Control
- Monitoring Food Preparation
- Coaching and Mentoring
- Interpersonal Skills
- Analytical Thinking
- Food presentation
- Conflict Resolution
- Recruitment and hiring
- Operations Management
- Kitchen equipment operation and maintenance
- Goal Setting
- Hospitality Management
- Professionalism
- Interpersonal Communication
- Scheduling
- Quality Control
- Strategic Planning
- Training and Onboarding
- Building Maintenance
- Food plating and presentation
- Employee Performance Evaluations
- Inventory Control
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Quality Assurance
- Managing Deliveries
- Customer Retention
- Anticipating Problems
- Crisis Management
- Performance monitoring
Timeline
Assistant Deli Manager
Publix
08.2014 - 07.2024
Sorter
Community Thrift
08.2009 - 07.2024
Massage Therapist
Charlotte Mobile Massage
09.1999 - 08.2014
Southeastern Neuromuscular Massage Institution
High School Diploma -
North Mecklenburg High School
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