Carmen White

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

• Community Manager, Morgan Properties, Charlotte, NC, 2021-01-01, Present, Drive financial results to meet income and expense goals and monitoring market conditions. Generate and review reports and explore methods to improve results month over month (MoM) to maximize income. Develop operating and capital budgets, control expenditures, track variances, and ensure smooth recovery process. Bid, negotiate, and manage conformity with vendor contracts. Project managed over $1M in capital improvements on-site. Initiated and improved partnerships with vendors to promote productivity and cost savings. Recruit for new hires and guide through onboarding process. Mentor the staff and support individual employee development through training and performance evaluations. Encourage associates through recognition programs, training, and team building. Oversee properties within an assigned portfolio (656 apartment home community). Perform property management administrative tasks, including delinquency reduction, resident retention, supervise maintenance activities, and resident services. Audit the tenant database to verify the accuracy of resident information. Identify discrepancies and seek to resolve errors. Inspect properties and tour paths to ensure compliance with the company quality control mandates. Seek to expand community awareness and participation in on-site and local events. Successfully adapted customer retention efforts to COVID-compliant through creating, planning and promoting processes and events to virtual, i.e, resident events, move-ins and outs, property management and user-related troubleshooting, etc. Improved the client referral pipeline by providing superior customer service with residents and applicants.
• Assistant Community Manager, Morgan Properties, Baltimore, MD, 2016-01-01, 2021-01-01, Drive financial results to meet income and expense goals and monitoring market conditions. Generate and review reports and explore methods to improve results month over month (MoM) to maximize income. Develop operating and capital budgets, control expenditures, track variances, and ensure smooth recovery process. Bid, negotiate, and manage conformity with vendor contracts. Project managed over $1M in capital improvements on-site. Initiated and improved partnerships with vendors to promote productivity and cost savings. Recruit for new hires and guide through onboarding process. Mentor the staff and support individual employee development through training and performance evaluations. Encourage associates through recognition programs, training, and team building. Oversee properties within an assigned portfolio (656 apartment home community). Perform property management administrative tasks, including delinquency reduction, resident retention, supervise maintenance activities, and resident services. Audit the tenant database to verify the accuracy of resident information. Identify discrepancies and seek to resolve errors. Inspect properties and tour paths to ensure compliance with the company quality control mandates. Seek to expand community awareness and participation in on-site and local events. Successfully adapted customer retention efforts to COVID-compliant through creating, planning and promoting processes and events to virtual, i.e, resident events, move-ins and outs, property management and user-related troubleshooting, etc. Improved the client referral pipeline by providing superior customer service with residents and applicants.
• Event Planner, Maryland Re-entry Collaborative (MRC), Baltimore, MD, 2015-01-01, 2016-01-01, Oversaw all aspects of event planning and activities for MRC from the initial concept to post-event evaluations. Identified and sourced fundraising and grant sources to financially support events. Designed event concepts and prepared all logistical components of events. Interviewed, selected, and established relationships with vendors to provide requested services. Designed the overall presentation of all events. Monitored preparation and compliance with milestones and deadlines. Engaged in correspondences with clients for events. Coordinated event operations, which included guest registration, presentations, and subsequent evaluations of the event. Managed an inventory of event-related equipment. Directed all aspects of recruiting and hiring staff. Engaged in training, mentoring, supervision, and disciplinary actions of staff members. Initiated marketing and outreach activities to target audiences to increase community awareness of the Collaborative Solutions. Negotiated with facilities and locations to obtain venues or event space to attain maximum benefit for the events.
• Program Manager, Department of Pathology, Pathologists’ Assistants Program, Baltimore, MD, 2006-01-01, 2014-01-01, Served in a leadership role to oversee daily activities, strategic initiatives, and special projects for the university. Verified compliance with the core mission and goals of the institution. Proactively identified and acquired research opportunities that complimented the program vision. Applied a hands-on approach to the student recruiting efforts. Engaged in hiring, training, mentoring, and staff performance evaluations. Initiated and implemented high-level strategies, operational roadmaps, and milestones for program execution. Spearheaded a self-study program and implanted effective administrative improvements to attain the highest-level of reaccreditation (seven-year) for the graduate program. Tasked to manage the budget and focused on methods to maximize financial resources to provide quality education to students while minimizing expenses and eliminating wasteful spending. Engaged in a fast-paced cross-functional setting and teamed with the Office of Admissions, Financial Aid, and Records to support the application process for domestic and international candidates. Established and supported a critical network of collaborative relationships with students, faculty, staff, and the public sector. Interfaced with USM institutions, which included UB, UMB, UMBC, UMCP, and UMES, along with clinical affiliates, which included GBMC, JHU, OCME, UMMC, Sinai Hospital of Baltimore, Walter Reed Medical Center, York Hospital, and Northwest Hospital. Assigned responsibility for $7M in grants and $150K+ of annual revenue for the UMB non-profit facility which mandated $2M at UMB and$5M at UMBC. Proactively utilized performance metrics to audit staff performance to identify any areas of concern to apply additional support or training. Sought to improve processes, streamline workflows, and maximize program potential. Generated strong revenue increases year over year during tenure in the position. Launched initiatives to track and enhance reporting activities to support performance transparency across all functions.
• Project Manager, College of Liberal Arts, School of Information Arts & Technologies, Baltimore, MD, 2002-01-01, 2006-01-01, Served in a leadership role to oversee daily activities, strategic initiatives, and special projects for the university. Verified compliance with the core mission and goals of the institution. Proactively identified and acquired research opportunities that complimented the program vision. Applied a hands-on approach to the student recruiting efforts. Engaged in hiring, training, mentoring, and staff performance evaluations. Initiated and implemented high-level strategies, operational roadmaps, and milestones for program execution. Spearheaded a self-study program and implanted effective administrative improvements to attain the highest-level of reaccreditation (seven-year) for the graduate program. Tasked to manage the budget and focused on methods to maximize financial resources to provide quality education to students while minimizing expenses and eliminating wasteful spending. Engaged in a fast-paced cross-functional setting and teamed with the Office of Admissions, Financial Aid, and Records to support the application process for domestic and international candidates. Established and supported a critical network of collaborative relationships with students, faculty, staff, and the public sector. Interfaced with USM institutions, which included UB, UMB, UMBC, UMCP, and UMES, along with clinical affiliates, which included GBMC, JHU, OCME, UMMC, Sinai Hospital of Baltimore, Walter Reed Medical Center, York Hospital, and Northwest Hospital. Assigned responsibility for $7M in grants and $150K+ of annual revenue for the UMB non-profit facility which mandated $2M at UMB and$5M at UMBC. Proactively utilized performance metrics to audit staff performance to identify any areas of concern to apply additional support or training. Sought to improve processes, streamline workflows, and maximize program potential. Generated strong revenue increases year over year during tenure in the position. Launched initiatives to track and enhance reporting activities to support performance transparency across all functions.
• Program Assistant, Student Support Services, Meyerhoff Scholars Program, National Science Foundation (NSF), Baltimore, MD, 1996-01-01, 2000-01-01, Served in a leadership role to oversee daily activities, strategic initiatives, and special projects for the university. Verified compliance with the core mission and goals of the institution. Proactively identified and acquired research opportunities that complimented the program vision. Applied a hands-on approach to the student recruiting efforts. Engaged in hiring, training, mentoring, and staff performance evaluations. Initiated and implemented high-level strategies, operational roadmaps, and milestones for program execution. Spearheaded a self-study program and implanted effective administrative improvements to attain the highest-level of reaccreditation (seven-year) for the graduate program. Tasked to manage the budget and focused on methods to maximize financial resources to provide quality education to students while minimizing expenses and eliminating wasteful spending. Engaged in a fast-paced cross-functional setting and teamed with the Office of Admissions, Financial Aid, and Records to support the application process for domestic and international candidates. Established and supported a critical network of collaborative relationships with students, faculty, staff, and the public sector. Interfaced with USM institutions, which included UB, UMB, UMBC, UMCP, and UMES, along with clinical affiliates, which included GBMC, JHU, OCME, UMMC, Sinai Hospital of Baltimore, Walter Reed Medical Center, York Hospital, and Northwest Hospital. Assigned responsibility for $7M in grants and $150K+ of annual revenue for the UMB non-profit facility which mandated $2M at UMB and$5M at UMBC. Proactively utilized performance metrics to audit staff performance to identify any areas of concern to apply additional support or training. Sought to improve processes, streamline workflows, and maximize program potential. Generated strong revenue increases year over year during tenure in the position. Launched initiatives to track and enhance reporting activities to support performance transparency across all functions.