Carmen Wiederhold
Philadelphia
Summary
Organized and detail-oriented administrative professional with experience coordinating teams, managing office workflows, and streamlining processes to improve efficiency and client satisfaction. Skilled at multitasking in fast-paced environments, handling scheduling, documentation, payroll support, and cross-department collaboration. Currently pursuing real estate education and licensing, seeking to leverage administrative expertise in property operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Morgenstern Medical
Wayne, PA
07.2025 - Current
- Schedule consultations, surgeries, in-office procedures, post-op visits, and injectables
- Oversee pre-operative clearance paperwork, verify insurance, and obtain referrals and prior authorizations
- Process medication refill requests and assist patients with questions or concerns, communicating with our clinical team and doctors
- Maintain precise patient records and notes in ModMed using ophthalmic and aesthetic terminology
- Help match patients with the correct provider for the appropriate service
- Initiate in-office marketing through tvs, picture frames, product displays for private-label and other skincare products, and monthly promotional materials
Client Service Coordinator |||
BluePearl Specialty + Emergency
Malvern, PA
01.2024 - 02.2025
- Field incoming calls, triage client needs, and coordinate appointments across diverse specialty departments
- Serve as first point of contact for emergencies, assist with intake and discharge
- Assist with inventory tracking, safety protocols, and general tasks
- Contribute to educational and informational displays in the lobby
Licensed Health Insurance Agent
Cigna
Remote
01.2023 - 07.2025
- Licensed to sell Medicare Advantage, Prescription Drug, Medicare Supplement, and ancillary products
- Conduct needs analyses and match clients with tailored insurance solutions, providing ongoing coverage support
- Assist with prescription research, drug tiers, and billing questions
- Stay current with continuing education, compliance requirements, product updates, and sales strategies
Client Service Coordinator ||
County Line Veterinary Hospital
Hatboro, PA
01.2020 - 01.2023
- Manage client communications and schedule various types of appointments while ensuring smooth clinic workflow
- Handle large deposits and payment transactions, including Care Credit and Scratch Pay
- Maintain medical records and lab results in a timely manner
- Room and triage patients, record entry, and assist team with patient restraint
- Manage patient drop-offs, discharge instructions, and medication refill requests
- Maintain exam rooms and inventory while following safety and cleaning protocols
Administrative Assistant
AIA Pennsylvania
Harrisburg, PA
01.2017 - 01.2020
- Oversaw licensed architects in Central PA, tracking dues and continuing education requirements
- Served as first point of contact for calls, emails, and visitors
- Managed office finances, including dues and checkbook reconciliation
- Coordinated meeting calendars, completed office errands, and assisted with event setup
- Assisted in developing and updating website content
Food and Beverage Attendant
Pizza Boy Brewing
Enola, PA
06.2015 - 01.2017
- Provided prompt, professional service in a fast-paced environment
- Managed multiple tables and customer requests simultaneously
- Handled cash and payment transactions accurately
Education
N/A - Real Estate
Kaplan Univeristy
Remote12-2025
N/A - Veterinary Medicine
Penn Foster College
Remote01-2021
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06-2015
Certification
Life, Health and Accident Insurance License
Timeline
Front Desk Receptionist
Morgenstern Medical
07.2025 - Current
Client Service Coordinator |||
BluePearl Specialty + Emergency
01.2024 - 02.2025
Licensed Health Insurance Agent
Cigna
01.2023 - 07.2025
Client Service Coordinator ||
County Line Veterinary Hospital
01.2020 - 01.2023
Administrative Assistant
AIA Pennsylvania
01.2017 - 01.2020
Food and Beverage Attendant
Pizza Boy Brewing
06.2015 - 01.2017
N/A - Real Estate
Kaplan Univeristy
N/A - Veterinary Medicine
Penn Foster College
High School Diploma -
Cumberland Valley High School