Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Wiker

Sequim,WA

Summary

Dynamic customer service professional with a proven track record at Mittelstaedt Chiropractic and Massage. Skilled in cash handling and attentive to detail, I excel in fostering positive client relationships and enhancing satisfaction. Adept at managing high-volume inquiries, I thrive in fast-paced environments while ensuring exceptional service delivery. I am friendly and outgoing and love meeting people, which is why I would be a great fit for the Olympic Medical Center family.

Overview

12
12
years of professional experience

Work History

Front Dest Receptionist

Mittelstaedt Chiropractic and Massage
06.2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Sales Associate

Ulta Beauty Inc.
03.2018 - 07.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized the store from the ground up and helped with the grand opening.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Housekeeping Inspector

Wyndham Worldwide Corp
04.2017 - 04.2018
  • Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
  • Improved overall hotel appearance with diligent attention to detail during inspections.
  • Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.


Personal Account Representative

1st Security Bank
01.2016 - 10.2016


  • Delivered exceptional customer service by attentively listening to client needs and providing accurate information.
  • Conducted thorough research on industry trends, staying updated on best practices for effective account management.


Sales Associate

Office Depot
10.2014 - 10.2015
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Front End Assistant

Costco Wholesale Corp
10.2013 - 01.2014
  • Worked flexible schedule and extra shifts to meet business needs.
  • I was hired as seasonal help

Education

High School Diploma -

Mesa Community College
Mesa, AZ

High School Diploma -

Chandler High School
Chandler, AZ
06-1987

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration

Timeline

Front Dest Receptionist

Mittelstaedt Chiropractic and Massage
06.2019 - Current

Sales Associate

Ulta Beauty Inc.
03.2018 - 07.2018

Housekeeping Inspector

Wyndham Worldwide Corp
04.2017 - 04.2018

Personal Account Representative

1st Security Bank
01.2016 - 10.2016

Sales Associate

Office Depot
10.2014 - 10.2015

Front End Assistant

Costco Wholesale Corp
10.2013 - 01.2014

High School Diploma -

Mesa Community College

High School Diploma -

Chandler High School

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