Carmen Williams
Prosper,TX
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Strong organizational skills. I have worked in a variety of healthcare settings. I have experience in primary care, urgent care and specialty care clinics working with pediatrics up to bariatrics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Village Health Partners
08.2022 - Current
- Created and implemented policies to improve operational efficiency and patient care quality.
- Hired, trained and supervised employees to maintain team of high performers.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
CMA/ Back Office Team Lead
Baylor Scott Primary Care
08.2019 - 08.2022
- Triage all incoming calls
- Responsible for Rooming Patients
- Phlebotomist/ Lab duties
- New Hire Trainee
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Office Lead Coordinator/Scheduling Coordinator
Guardian Home Care, Texas Home Health
06.2015 - 07.2019
- Schedule and coordinate interviews
- Set up Onboarding activities
- Plan and organize work effectively and efficiently
- Coordinate Clinical/Therapy Schedules
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Phlebotomist
PCT-Cancer Clinic, Children Medical Center of Dallas
04.2013 - 06.2015
- Assisted with daily vitals/record keeping
- Assisted with inpatient/out-patient lab collection
- Processed patient specimens
- Worked with patient medical records
Office Manager Scheduling Coordinator
Southwest Home Health Services
11.2009 - 04.2013
- Manage daily Clinical schedules
- New Hire onboarding
- Field Trainer for New Hires
Education
Bachelor of Science - Nursing, Health Administration Management
2024
Skills
- Strong Leadership skills with ability to work with multiple levels of staff
- Good interpersonal skills; ability to deal fairly and consistently with all staff
- Strong Clinical skills and knowledge
- Ability to manage multiple tasks concurrently
- Team Meetings
- Staff Supervision
- Quality Control
- Clinical Safety
Accomplishments
- Phlebotomy Technician
- Certified Medical Assistant
- BLS Certified
- 10 + years’ healthcare experience
- Knowledgeable in Microsoft Word, Excel, Outlook, & Power Point
- Knowledgeable in Several EMR Systems; HCHB, EPIC, MEDISOFT, and ECW.
Certification
CMA
BLS
Licensed Notary
Timeline
Clinic Supervisor - Village Health Partners
08.2022 - Current
CMA/ Back Office Team Lead - Baylor Scott Primary Care
08.2019 - 08.2022
Office Lead Coordinator/Scheduling Coordinator - Guardian Home Care, Texas Home Health
06.2015 - 07.2019
Phlebotomist - PCT-Cancer Clinic, Children Medical Center of Dallas
04.2013 - 06.2015
Office Manager Scheduling Coordinator - Southwest Home Health Services
11.2009 - 04.2013
Collin County Community College District - Bachelor of Science, Nursing, Health Administration Management
CMA
BLS
Licensed Notary
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