Sabrina Halpaine
Benton
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team management and customer relationship management. Proven track record in coaching and mentoring, implementing process improvements that enhanced productivity and customer satisfaction. Skilled in safety protocols and proactive problem-solving, fostering a positive work environment and achieving performance targets.
Professional leader with experience in team management and coordination. Known for fostering collaboration, adapting to evolving needs, and ensuring consistent performance. Strong skills in communication, problem-solving, and conflict resolution. Reliable and focused on achieving team goals and driving results.
Experienced with team management, ensuring seamless daily operations. Utilizes strong leadership skills to foster team collaboration and resolve conflicts efficiently. Track record of maintaining high safety standards and operational compliance.
Overview
20
20
years of professional experience
Work History
Crew Team Lead/Trainer
Mcdonalds
01.2020 - 11.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored new team members on operational protocols and customer service excellence.
- Implemented process improvements that enhanced productivity and reduced wait times for customers.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability and reduce waste.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness and morale.
- Led crew to exceed performance targets through consistent coaching, training, and motivation.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
- Boosted customer satisfaction by ensuring high-quality service and timely completion of tasks.
Receptionist
Adventure Land Academy Daycare
08.2011 - 09.2012
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Facilitated effective communication between parents and staff regarding student needs and activities.
- Streamlined record-keeping processes for student enrollment and attendance tracking.
- Coordinated daily logistics, including supply management and classroom support for educators.
- Developed protocols for efficient phone handling, improving response times to parent inquiries.
- Led initiatives to enhance the welcoming atmosphere of the reception area, boosting parent satisfaction.
- Implemented digital tools for appointment scheduling, resulting in improved organizational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Crew/Manager After a Year of Being There
LongJohn Silvers and A & W
07.2009 - 07.2011
- Supervised daily crew operations to ensure optimal workflow and productivity.
- Trained new team members on safety protocols and operational procedures.
- Coordinated schedules and assigned tasks to maximize resource utilization.
- Monitored inventory levels, ensuring supplies met operational demands.
- Resolved conflicts and addressed team concerns to maintain a positive work environment.
- Conducted regular performance evaluations, providing constructive feedback to crew members.
- Implemented process improvements that enhanced team efficiency and performance.
- Collaborated with management to align crew activities with organizational goals.
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
Cashier/Sandwhich Artist
Backyard Burgers
06.2005 - 06.2009
- Processed customer transactions efficiently at point of sale
- Maintained accurate cash drawer and balanced daily sales
- Assisted customers with questions regarding products and services
- Collaborated with team to ensure smooth store operations
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Learned product knowledge to enhance customer service experience
- Implemented best practices for maintaining cleanliness and organization
Education
High School Diploma -
Woodland Hills Christan Academy
Alexander, AR05-2007
Skills
- Coaching and mentoring
- Teamwork and collaboration
- Multitasking and organization
- Safety protocols and procedures
- Crew oversight
- Proactive problem-solving
- Heavy lifting
- Jobsite safety
- Team management
- Task prioritization
- Work Planning and Prioritization
- Job assignments
- Product knowledge
- Issue troubleshooting
- Professional appearance
- Onboarding and training
- Crew coordination
- Quality control
- Documentation and reporting
- Safety guidelines
- OSHA requirements
- Crew management
- Rational Decision-making
- Customer relationship management (CRM)
- Dress code enforcement
- Performance evaluations
- OSHA
- Meeting participation
- Work task assignments
- Teamwork
Timeline
Crew Team Lead/Trainer
Mcdonalds
01.2020 - 11.2025
Receptionist
Adventure Land Academy Daycare
08.2011 - 09.2012
Crew/Manager After a Year of Being There
LongJohn Silvers and A & W
07.2009 - 07.2011
Cashier/Sandwhich Artist
Backyard Burgers
06.2005 - 06.2009
High School Diploma -
Woodland Hills Christan Academy