Carmen Wilson
Joseph R. McCollum DDS
Seabrook,TX
1
Language
1
Certification
9
years of professional experience
Experienced dental professional with a strong background in chairside support, front desk operations, and team leadership. Skilled in Eaglesoft, Dentrix, insurance verification, payment processing, and electronic charting. Focused on keeping schedules organized, patients informed, and daily workflow efficient.
Work History
Lead Registered Dental Assistant
2 Years 2 Months- Assisted dentist during examinations, fillings, crowns, and other operative procedures.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Documented patient charts, treatment notes, and clinical records accurately.
- Guided front-to-back office flow to keep appointments and operatory turnover efficient.
- Trained new assistants on chairside setup, sterilization, and patient preparation.
- Communicated treatment instructions clearly to support patient comfort and compliance.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Processed payments, explained financial responsibilities, and supported collection of balances at front desk.
- Answered multi-line phones, resolved routine inquiries, and directed patients to appropriate team members.
- Coordinated recall reminders, follow-up calls, and appointment confirmations to support steady patient flow.
Lead Dental Assistant
3 Years 5 Months- Led chairside support for restorative, preventive, and surgical procedures, maintaining smooth patient flow.
- Sterilized instruments and enforced infection-control protocols to support compliant clinical operations.
- Coordinated treatment room preparation, ensuring supplies, equipment, and materials were ready for each procedure.
- Assisted with digital x-rays and charting, improving documentation accuracy and patient record quality.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team's performance.
- Managed patient check-in and check-out, maintaining accurate front desk records and visit details.
- Entered patient data into practice management systems, ensuring complete and organized electronic records.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
1 Year 9 Months- Managed guest check-in and check-out processes, ensuring accurate records and smooth front desk operations.
- Coordinated reservations, room assignments, and availability updates using hotel property management systems.
- Resolved guest inquiries and complaints promptly, maintaining service standards and positive guest experiences.
- Processed payments, deposits, and folios with accuracy while following established billing procedures.
- Trained new front desk staff on reception procedures, guest service expectations, and system usage.
- Supported housekeeping and maintenance communication to address room readiness and guest requests efficiently.
- Monitored lobby activity and prioritized tasks to maintain organized, responsive front desk coverage.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma
RDA - Dental Assistant
Skills
Eaglesoft proficient
Dentrix proficient
Electronic charting
Patient scheduling
Payment processing
Dental office administration
Team collaboration
Customer service
Professional phone communication
Data entry
Problem-solving skills
Certification
- LVI Training- Neuromuscular Dentistry
Languages
English
Timeline
Lead Registered Dental Assistant
Joseph R. McCollum DDS
01.2018 - 03.2020Read More
Lead Dental Assistant
Paul Covell DDS Family Dentistry
08.2014 - 01.2018Read More
Front Desk Receptionist
Best Western Hotel
06.2011 - 03.2013Read More
Spring Woods High School
High School Diploma
Read More
Pima Medical Institute
RDA from Dental Assistant
Read More