CARMEN WILSON
Forest,Mississippi
Overview
3
3
years of professional experience
Work History
Mental Health Assistant
Holistic Healing to Wellness Counseling
Newton, Mississippi
01.2026 - Current
- Assisted licensed counselors during therapy sessions and daily client care.
- Monitored client behavior and reported concerns to clinical staff.
- Guided clients through wellness activities and coping skill exercises.
- Maintained confidential client records and updated treatment documentation.
- Supported client intake and appointment scheduling in holistic counseling setting.
Customer Service Representative
Continuum Global Solutions
02.2024 - 12.2025
- Handled high volumes of incoming phone calls, ensuring prompt assistance and support.
- Resolved customer complaints with suitable solutions and ensured timely follow-up for enhanced satisfaction.
- Evaluated customer requirements during interactions to provide tailored support. to support satisfaction.
- Built lasting customer account relationships through open, clear communication.
- Facilitated sales lead generation through effective customer interactions and relationship building.
- Provided accurate, complete information using appropriate tools and methods.
- Met personal, customer service team sales targets and call handling quotas.
Education
Diploma -
Lake High School
05-2025
Timeline
Mental Health Assistant
Holistic Healing to Wellness Counseling
01.2026 - Current
Customer Service Representative
Continuum Global Solutions
02.2024 - 12.2025
Diploma -
Lake High School