Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Bayless

Beaumont,CA

Summary

Adept at enhancing retail operations and customer satisfaction, my tenure at Disneyland Resort underscored my ability to elevate store presentations and foster key relationships. Skilled in retail sales and operations, I excel in team leadership and customer service, achieving significant improvements in customer engagement and operational efficiency. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Fluent in Spanish. References upon request.

Overview

36
36
years of professional experience

Work History

Retail

Disneyland Resort
Anaheim, CA
10.2009 - 06.2023
  • Worked many years at the Disneyland Resort. Left and returned.
  • Covid was the longest hiatus.
  • Worked also in Foods, Custodial, Crowd Control, Special Events, Hat Writing.
  • Closed out registers at night.
  • Displayed merchandise in an attractive manner at retail outlets.
  • Established relationships with key personnel in each district's retail locations.
  • Ensured compliance with safety regulations within each retail establishment.
  • Organized merchandise displays in retail stores to ensure optimal presentation.
  • Managed the daily operations of a retail or hospital pharmacy.
  • Organized retail area neatly while encouraging sales of products.
  • Provided leadership and direction for all retail employees.
  • Assisted customers with orders and inquiries at the retail counter.
  • Assisted with stocking shelves.
  • Performed daily cash reconciliation activities for retail sales transactions.
  • Provided customer service support for retail sales of products.
  • Communicated item availability with retail team members and shoppers.
  • Provided customer service and sales support in a retail environment.

Data Entry

Dyer Health
Tucson, AZ
10.2021 - 01.2022
  • Provided administrative support, including data entry and filing.
  • Assisted with filing, scanning, and data entry tasks.
  • Coded invoices for data entry into accounting system.
  • Performed data entry into electronic medical records systems.

Server

Cascades Senior Living
Tucson, AZ
07.2021 - 09.2021
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided excellent customer service to ensure satisfaction.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Served food and beverages to patrons and confirmed complete orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Addressed complaints to kitchen staff and served replacement items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted guests and provided menus.
  • Followed health safety guidelines when preparing and serving food products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Packaging

Amazon
Beaumont, CA
11.2020 - 02.2021
  • Prepared parcels for mailing using packaging quality standards.
  • Processed materials according to type and packaging instructions.
  • Maintained cleanliness and organization within the packaging area.
  • Assisted with product labeling and packaging design tasks.

Food Runner

Greek Festival Seasonal
Palm Desert , CA
02.2020 - 02.2020
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Maintained a clean and organized work area throughout shift operations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted with the setup and breakdown of the dining area before and after service hours.
  • Removed dishes and glasses from tables for cleaning.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Facilitated communication between the kitchen and the dining staff to enhance guest experience.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Organized food orders and ensured accuracy of items served to customers.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Stocked service stations with ice, napkins and straws.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted and welcomed customers as they arrived at the restaurant.

Flow Stocker

Burger King
Palm Springs, CA
08.2018 - 03.2019
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Operated forklift and pallet jack to transport heavy loads.
  • Received and processed incoming shipments of merchandise.
  • Replenished items to maintain stock availability.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Provided customer service by answering questions about product location, price and availability.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Stocked shelves with newly arrived products.
  • Organized storage areas for efficient use of space.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Gate Attendant

Tennis Tournament
Indian Wells, CA
03.2018 - 03.2018
  • Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Cooperated with other departments within organization to ensure smooth operations.
  • Assisted visitors with directions, parking information, and other inquiries.
  • Monitored and controlled traffic flow at the entrance and exit gates.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Assisted with crowd control during special events held at the facility.

Food Service Cashier

La Crosse Education Association
Indian Wells, CA
01.2018 - 01.2018
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Frequently communicated with other team members to ensure smooth operations.
  • Verified customer orders for accuracy and completeness.
  • Provided change to customers as needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed cash, credit card, and debit card transactions accurately and efficiently.
  • Counted and balanced cashier drawers.
  • Prepared Food and Served Food

Cashier

Dollar General
Desert Hot Springs, CA
10.2016 - 03.2017
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customer inquiries regarding store policies and procedures.
  • Collected payments and provided accurate change.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered customer questions and provided store information.
  • Answered phone calls to assist customers with questions and orders.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocking Shelves

Caretaker

IHS Markit
Desert Hot Springs, CA
07.2004 - 06.2014
  • Took care of my Mom
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Helped with Bathing and Dressing
  • Provided Meals
  • Drove to Doctors Appointments
  • Kept Room and Bedding Clean

Flow Team Member

Target
Cathedral City, CA
10.2007 - 12.2012
  • Worked two Seasons in 2007 - 2008 and 2011 -2012
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Assisted guests by answering questions and solving issues.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Broke down shipping materials and placed boxes and debris in correct waste receptacles.
  • Processed customer purchases and returns quickly to keep store flow moving.
  • Adhered to safety regulations, operating procedures and quality standards.
  • Operated forklift and pallet jack to transport heavy loads.
  • Assisted in the setup of production lines to ensure efficient workflow and product quality.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Learned new tasks by cross training and working in other store areas, enabling better understanding of business workflows.
  • Assessed frozen and refrigerated items and disposed of products that had exceeded expiration dates.
  • Unloaded freight upon arrival and stocked in correct warehouse location.
  • Identified needs of customers promptly and efficiently.
  • Stocked shelves with merchandise to ensure availability of products for customers.

Customer Service Representative

Desert Sun Newspaper
Palm Springs, CA
03.1990 - 10.2007
  • Worked here from 1990 - 1995 and 2005 - 2007
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Front and Back Office Medical Assistant

IHS Medical Clinic
Palm Springs, CA
04.2004 - 01.2005
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Processed orders for medical supplies and lab equipment.
  • Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
  • Supported administrative staff by processing payments.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted in administering injections and vaccinations according to established protocols.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Provided instructions to patients regarding medication use and lifestyle modifications needed for improved health outcomes.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Performed basic laboratory tests, such as urine analysis and blood sugar testing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted back office patient processes to reduce office wait times.
  • Prepared examination rooms with necessary supplies and instruments.

Front Desk Receptionist

Preventive Medicine Clinic
Palm Springs, CA
06.2002 - 12.2003
  • Scheduled and confirmed appointments for clients and staff.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Compiled and prepared reports and documents as requested.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Updated and maintained office policies and procedures.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Responded to customer inquiries via phone, email, and in person.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Front Desk Receptionist

Dr. Gatto ENT
Palm Springs, CA
12.2000 - 05.2002
  • Scheduled and confirmed appointments for clients and staff.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Updated and maintained office policies and procedures.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled incoming and outgoing mail and packages.
  • Completed basic bookkeeping and document filing.
  • Provided administrative support including photocopying, faxing, and filing.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Greeted customers warmly and made them feel welcome.
  • Monitored and ordered office supplies, ensuring adequate stock levels.

Front Desk Intern

Vision Professionals
Palm Springs, CA
06.2000 - 09.2000
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Organized paperwork, including filing documents and updating guest profiles.
  • Handled guest complaints professionally and courteously.
  • Performed administrative tasks such as photocopying, faxing, scanning documents.
  • Processed payments accurately and efficiently.
  • Computed bills, collected payments and made change for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Greeted customers and provided excellent customer service.

Receptionist

Garcia Insurance
Palm Springs, CA
01.1987 - 05.2000
  • Worked here from January 1987 - 1988 and 1999 - 2000
  • Scheduled appointments for clients, customers, and other visitors.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.

  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Greeted visitors and provided them with assistance.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Education

Associates in Business - Business

College of The Desert
Palm Desert, CA
05-2023

Some College (No Degree) - Medical And Business Certificates

College of The Desert
Palm Desert, CA
05-2023

Medical Assistant Certificates - Medical

Palm Springs Adult School
Palm Springs, CA
06-1996

High School Diploma -

Palm Springs/Esperanza
Palm Springs, CA
06-1988

Skills

  • Retail experience
  • Retail operations
  • Retail store layouts
  • Retail sales customer service
  • Retail store support
  • Retail floor stocking
  • Retail Operations Knowledge

Timeline

Data Entry

Dyer Health
10.2021 - 01.2022

Server

Cascades Senior Living
07.2021 - 09.2021

Packaging

Amazon
11.2020 - 02.2021

Food Runner

Greek Festival Seasonal
02.2020 - 02.2020

Flow Stocker

Burger King
08.2018 - 03.2019

Gate Attendant

Tennis Tournament
03.2018 - 03.2018

Food Service Cashier

La Crosse Education Association
01.2018 - 01.2018

Cashier

Dollar General
10.2016 - 03.2017

Retail

Disneyland Resort
10.2009 - 06.2023

Flow Team Member

Target
10.2007 - 12.2012

Caretaker

IHS Markit
07.2004 - 06.2014

Front and Back Office Medical Assistant

IHS Medical Clinic
04.2004 - 01.2005

Front Desk Receptionist

Preventive Medicine Clinic
06.2002 - 12.2003

Front Desk Receptionist

Dr. Gatto ENT
12.2000 - 05.2002

Front Desk Intern

Vision Professionals
06.2000 - 09.2000

Customer Service Representative

Desert Sun Newspaper
03.1990 - 10.2007

Receptionist

Garcia Insurance
01.1987 - 05.2000

Associates in Business - Business

College of The Desert

Some College (No Degree) - Medical And Business Certificates

College of The Desert

Medical Assistant Certificates - Medical

Palm Springs Adult School

High School Diploma -

Palm Springs/Esperanza

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Carmen Bayless