Carmencita Pena
Temple,TX
Summary
Dynamic professional with a proven track record at Canyon Creek Behavioral Health, excelling in teamwork and customer service. Skilled in problem-solving and time management, I consistently enhanced operational efficiency and patient satisfaction. My strong communication abilities and attention to detail drive successful outcomes in fast-paced environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
26
26
years of professional experience
Work History
MHT
Canyon Creek Behavioral Health
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cooking Assistant
Canyon Creek Behavioral Health
04.2023 - 11.2024
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Developed strong multitasking skills while proficiently handling multiple orders during peak hours.
- Supported fellow kitchen staff with timely preparation of ingredients, fostering a collaborative work environment.
- Enhanced food presentation by skillfully arranging dishes and garnishes.
- Received positive feedback from customers on taste and presentation of dishes, boosting overall satisfaction rates.
- Maintained a clean and organized kitchen workspace to ensure efficient meal preparation and service.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Participated in weekly meetings with kitchen staff, discussing ways to improve operations and increase productivity.
- Implemented effective time-management strategies during busy shifts to ensure timely completion of tasks.
- Adhered to strict safety standards, maintaining a safe working environment for all employees.
- Pushed, pulled and transported large loads and objects.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Maintained composure and work quality while under stress.
Administrative Assistant
Disability Services Of The Southwest
11.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Marketing Specialist
Rodeo Dental
09.2019 - 06.2020
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
- Managed cross-functional teams to successfully execute product launches and promotional events.
- Onboarded new team members and coached personnel in marketing tasks.
- Crafted compelling press releases, securing favorable media coverage and elevating brand reputation.
- Conducted market research to identify emerging trends, informing future marketing strategies.
- Increased lead generation with creation and implementation of innovative email marketing campaigns.
- Enhanced brand visibility through execution of targeted social media campaigns.
- Orchestrated product demonstrations at industry events, generating interest and facilitating lead capture.
- Created and distributed surveys for data collection and analysis.
Caregiver Attendant
Disability Services Of The Southwest
11.2016 - 11.2017
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
- Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
- Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Assisted patients in managing chronic conditions, helping them develop and maintain a healthy lifestyle.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Certified Medical Assistant
Baylor Scott & White Hospital
06.2013 - 02.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Registered Nurse, Intensive Care Unit
Hospital Hima San Pablo
08.1999 - 06.2007
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Handled ventilator support, feeding tubes and central lines.
- Administered medications and treatments as prescribed by physicians.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Enhanced ICU team efficiency by providing continuous education on best nursing practices and protocols.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Participated in continuing education opportunities to remain current on best practices and advancements within the field of critical care nursing.
- Worked with physicians and nursing staff to develop treatment protocols addressing patients' current symptom presentation as well as underlying conditions.
- Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
- Effectively managed stressors associated with working in an intensive care setting while maintaining composure under pressure.
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
- Evaluated the effectiveness of implemented nursing interventions, adjusting care plans as needed to ensure continuous improvement in patient outcomes.
- Fostered caring, compassionate and respectful care environment by treating every patient with professionalism.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients'' families.
- Supported needs of medically complex patients with skilled nursing care.
Education
Certificate - Certified Medical Assistant
AMCA
Fairfield, NJ08-2012
Certificate - Phlebotomy Technician
AMCA
Fairfield, NJ08-2012
Associate of Applied Science - Nursing
Universidad Interamericana
Puerto Rico05-1999
Bachelor of Science - Chemistry
Universidad Del Turabo
Caguas PR08-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
Affiliations
- chamber of commerce
- FEMA
- 20th-82nd Judicial District juvenile probation Department Falls ,Millan,Robertson Counties
Languages
English
Spanish
Timeline
Cooking Assistant
Canyon Creek Behavioral Health
04.2023 - 11.2024
MHT
Canyon Creek Behavioral Health
01.2023 - Current
Administrative Assistant
Disability Services Of The Southwest
11.2019 - 06.2020
Marketing Specialist
Rodeo Dental
09.2019 - 06.2020
Caregiver Attendant
Disability Services Of The Southwest
11.2016 - 11.2017
Certified Medical Assistant
Baylor Scott & White Hospital
06.2013 - 02.2016
Registered Nurse, Intensive Care Unit
Hospital Hima San Pablo
08.1999 - 06.2007
Certificate - Certified Medical Assistant
AMCA
Certificate - Phlebotomy Technician
AMCA
Associate of Applied Science - Nursing
Universidad Interamericana
Bachelor of Science - Chemistry
Universidad Del Turabo
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