Carmencita Ruiz-Brown
Englewood,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Warehouse Associate (IPC, Inbound, Outbound)
CaterpillarInc
Clayton, OH
01.2019 - Current
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Sales Clerk
Kroger
Englewood, OH
12.2016 - 03.2019
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assisted in the development of store displays to promote products.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
Technical Support Representative
Accenture
Man, Philippines
02.2010 - 03.2014
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshoot customer inquiries related to software and hardware issues.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
Account Receivable Executive
Perot Systems
Makati, Metro Manila, Philippines
06.2007 - 01.2010
- Researched customer account information for accuracy.
- Communicated regularly with customers regarding their account status, payment history, and any changes or updates to billing information.
- Responded promptly to customer inquiries regarding billing issues or other matters related to Accounts Receivable activities.
- Received and input receivables payments in compliance with internal financial procedures.
- Upheld strict quality and accuracy standards through daily process adjustments.
Data Research Specialist
ADEC Solutions
Muntinlupa, Metro Manila, Philippines
03.2005 - 05.2007
- Developed and implemented data collection systems to track progress of research projects.
- Created reports summarizing the findings of research projects.
- Collaborated with cross-functional teams to develop strategies for collecting and analyzing data.
Store Manager
MCM Marketing
San Ildefonso, Bulacan, Philippines
01.2002 - 03.2005
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
Education
Bachelor of Science - Computer Science
La Fortuna College
Nueva Ecija, Philippines03-2003
Skills
- Assembly and production
- Product verification
- Warehouse Safety
- Warehouse Management Systems
- Technical Support
- Systems Analysis
- Data Analysis
- Adaptability and Flexibility
- Critical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
Timeline
Warehouse Associate (IPC, Inbound, Outbound)
CaterpillarInc
01.2019 - Current
Sales Clerk
Kroger
12.2016 - 03.2019
Technical Support Representative
Accenture
02.2010 - 03.2014
Account Receivable Executive
Perot Systems
06.2007 - 01.2010
Data Research Specialist
ADEC Solutions
03.2005 - 05.2007
Store Manager
MCM Marketing
01.2002 - 03.2005
Bachelor of Science - Computer Science
La Fortuna College
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