Carmen Del Pilar Li

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Facilitated office productivity, coordinating personnel schedules, quality assurance, and procedural improvements.
• Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
• Researched accounts and contracts, emailed compiled information upon completion.
• Met transportation service targets and deliver loads on time.
• Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization, and wait times.
• Determined most effective mode and routing of materials to customer locations and company facilities.
• Type 35-40 WPM, 10-Key
• Working knowledge of MS Office Applications (Outlook, Word, Excel)
• Experience with ERP/MRP systems
• Able to meet Employer's Attendance Standards

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
• Built productive relationships, resolve complex issues, and won customer loyalty.
• Coordinate incoming and outgoing calls, stock deliveries, and logistics.
• Record all stock movement and deliveries in the database and prepare regularly.
• Communication, both internally and externally to maintain a professional image.
• Supervises and coordinates overall administrative activities for Office Administration Department.
• Arrangement and housekeeping of office facilities.
• Negotiates the purchase of office supplies and furniture.
• Supervises maintenance of office equipment, including copier, fax machine, etc.
• Responsible facilities's-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
• Participates as needed in special department projects.
• Financial Assistant for Corporate-St. Petersburg (G.A.Foods)

Regional Director: Ron Rhodes—727-744-1434

• Learned and accomplished a great deal in 9 years of retail sales and Customer Service Staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges. Prevented store losses using awareness, attention to detail, and integrity.
• Organized weekly sales reports for the sales department to track product success.
• Excelled in exceeding daily credit card application goals.
• Computed accurate sale prices for purchase transactions.
• Worked as a team member performing cashier duties, product assistance, and cleaning.
• Served as company's Only Bilingual Spanish/English customer service.
• Multi-tasking
• Money handling

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Oversaw daily office operations for employees.
• Composed and drafted all outgoing correspondence and reports for managers.
• Oversaw inventory and office supply purchases.
• Kept organized documentation of prescription refill information for the office of 480 HDM clients.
• Verified and created new prescriptions in Company System by communicating with Case Workers in West Palm Beach.
• Empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched, and resolved customer service issues.
• Entered numerical data into databases in a timely and accurate manner.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Process billing to patients and third-party reimbursement claims.
• Maintain supporting documentation files and current patient addresses.
• Process patient statements, Key data, post transactions, and verify accuracy of input to reports generated.
• Research and respond by telephone and in writing to patient inquiries regarding billing issues and problems.
• Follow up on submitted claims.
• Monitor unpaid claims initiate tracers.
• Strong ability to interact and communicate with people often in stressful situations.
• Uncommon ability to use independent judgment and to manage and impart confidential information.
• Remarkable ability to communicate effectively, bilingual Spanish/English.
• Thorough knowledge of medical insurance claims procedures and documentation. in-depth knowledge of medical billing procedures- submission of insurance claims. Considerable data entry and Word processing skills.
• Excellent records maintenance skills.
• Remarkable experience with Microsoft Office suite, Word, Excel, Outlook.
• Exceptional ability to prioritize work to meet goals and objectives within acceptable time frames.
• Managed over 50 customer calls per day.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Collected room deposits, fees, and payments
• Confirmed relevant guest information and payment methods to prevent fraud
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• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Helped new preschool children get used to classes by giving one-on-one support.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
• Enhanced 3, 4, 5 & 6-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them