Carmen E. Ruiz
Beaumont,CA
Summary
Results-oriented Senior Assistant Store Manager with a proven track record in the retail sector, showcasing exceptional customer service skills, adept team management capabilities, and proficient clerical expertise. Seeking a dynamic transition into a Customer Service Representative role, where I can leverage my extensive background in retail leadership to deliver unparalleled service, contribute to team success, and excel in a customer-centric environment. Known for fostering positive customer experiences and optimizing operational efficiency, I am eager to bring my diverse skill set to a new challenge in customer service.
Overview
13
13
years of professional experience
Work History
Sr. Assistant Store Manager
Under Amour
2020.07 - Current
- Exceeded annual sales forecasted by 15% through a pandemic for a large retail store generating more than $5.8M annual revenue.
- Recruited, hired, developed, and built a supported effective relationship with all teammates, peers and supervisors to effectively lead positive change.
- Analyzed reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Actively listened to customers, handled concerns quickly while providing excellent customer service.
- Evaluated store sales and payroll goals using payroll reports and tools; made scheduling adjustments to meet business needs.
- Supervised the efficient and productive handling of all merchandise including shipment receipt and processing, floor-sets, markdown optimization and replenishment systems while maintaining backroom standards.
- Ensured store audit compliance and shrink results met company loss prevention standards.
- Managed payroll and schedule adjustments effectively to maximize productivity and to achieve payroll and sales targets.
- Trained 6 managers through successful completion of Division of Responsibilities to develop future leaders for the company.
- Developed succession plans to ensure career paths for all teammates; encouraged teammates to pursue internal opportunities.
- Generated and analyzed merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
- Performed level-sets and made sure the store was replenished by pushing all goods to the floor.
Assistant Store Manager
Under Armour
Cabazon , CA
2018.11 - 2022.06
- Visual merchandiser, setting up store visuals/floor sets, setup promos, and made window changes
- Took responsibility for subordinates' activities by making myself available to staff to provide regular performance feedback to foster quality focus in others
- Developed subordinates' skills and encourages growth by soliciting and applying customer feedback (internal and external)
- Exhibit objectivity and openness to others' views to contribute in building a positive team spirit; along with building morale and group commitments to goals and objectives
- Put success of team above own interests to support everyone's efforts to succeed.
Visual Merchandising Supervisor
Under Armour
2014.10 - 2018.11
- Led all visual directives ensuring mapping of floor-sets ensuring for properly planned, scheduled, and executed seamlessly within allotted timeframe.
- Identified and resolved problems in a timely manner by gathering and analyzes information skillfully
Keyholder/Retail Sales Associates
Torrid
2013.10 - 2014.10
- Part of Management, Opening/Closing the store, Creating weekly Schedules.
- Assisted customers with product selection and queries, investigated and resolved customer complaints.
- Set up store, promos, window changes, operated cash register.
- Managed shelf stocking and pricing activities, handled inventory and stocks
- Reviewed merchandize movement, inspected merchandize for quality and quantity
Hostess/Server
El Charro
2010.08 - 2012.04
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Beaumont High School
Beaumont, CA06.2009
Skills
- Analytical Thinking
- Team Management
- Effective Communication
- Leadership Abilities
- Customer Service Excellence
- Multitasking
- Time Management
- Attention to Detail
- Organizational Skills
- Staff Training
- Customer Relations
Timeline
Sr. Assistant Store Manager
Under Amour
2020.07 - Current
Assistant Store Manager
Under Armour
2018.11 - 2022.06
Visual Merchandising Supervisor
Under Armour
2014.10 - 2018.11
Keyholder/Retail Sales Associates
Torrid
2013.10 - 2014.10
Hostess/Server
El Charro
2010.08 - 2012.04
High School Diploma -
Beaumont High School
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