Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

CARMEN ELENA REMY

Biology Degree
Irvington,NJ

Summary

Energetic and reliable sales floor and customer service well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Reliable assitant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level lab technician position. Ready to help team achieve company goals.

Overview

5
years of professional experience
6
years of post-secondary education
1
Language

Work History

Krovatin Nau LLC.
Newark, NJ

Assistant
03.2023 - Current

Job overview

  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Updated database of contacts and resources for company-wide distribution.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Completed daily logs for management review.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Proofread and edited documents for accuracy and grammar.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Kiddie Academy
Morristown, NJ.

Assistant Teacher
04.2021 - 01.2023

Job overview

  • Getting the classroom ready for lessons
  • Listening to children read, reading to them or telling them stories
  • Helping children who need extra support to complete tasks
  • Helping teachers to plan learning activities and complete records
  • Supporting teachers in managing class behavior
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Planned, prepared and presented group assignments to encourage collaboration.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Provided additional mentoring based on student evaluations.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted in implementation of new learning tools, systems and materials.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Researched and presented new learning tools and methods for classroom application.
  • Oversaw classroom operations during teacher and parent meetings.
  • Provided one-on-one and group-based learning support focused on student progress.

Century 21
Morristown, NJ

Sales Floor Team Member
10.2019 - 12.2020

Job overview

  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Use rack equipment to pull items from stock and add to store shelves and bins
  • Assessed floor displays to determine which merchandise required restocking
  • Assisted customers based on currently available product, promotional and policy information
  • Helped customers complete purchases, including processing payments and bagging items
  • Prepared products for the sales floor by adding tags and readying pallets or restocking.
  • Supported promotional plans by updating signage with price changes.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Communication with customers professionally and proactively to provide product information and advice.

Mi Gente Services
Irvington, NJ

Customer Service Representative
02.2019 - 03.2019

Job overview

  • Assist customers in sending money to foreign countries
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Assist customers pay their bills
  • Addressed customer service inquiries quickly and accurately.

Orange Lawn Tennis Club
South Orange, NJ

Server
07.2018 - 08.2018

Job overview

  • Responded quickly to customer concerns and complaints
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving
  • Replenished food items from inventory and rotated ingredients to use the oldest products first
  • Partnered with peers to create department goals and strategies
  • Responded to requests promptly to clean and sanitize areas after accidents.

Education

YMCA of Newark

University Overview

College of Saint Elizabeth
Morristown, NJ

Bachelor of Arts from Biology And Psychology
08.2019 - 05.2023

University Overview

  • Awarded Certificate of CPR
  • Awarded Certificate of Federal Bureau Of Investigation Newark Division
  • Relevant Coursework: Microbiology, Genetics, Cellular Biology, Immunology, Pathophysiology, Human Anatomy & Physiology, Chemistry, Research Methods and Statistics.

Irvington High School
Irvington, NJ

High School Diploma
09.2016 - 06.2019

University Overview

Accomplishments Got accepted into my dream college. Got several certificates, Got an acceptance scholarship

Skills

In-store support Store maintenanceundefined

Accomplishments

Accomplishments


  • Achieved Bachelors degree by completing four years of study with accuracy and efficiency.
  • Opened my first LLC company.

Interests

Working as a laboratory technician

Going to medical and become an OB/GYN

Timeline

Assistant
Krovatin Nau LLC.
03.2023 - Current
Assistant Teacher
Kiddie Academy
04.2021 - 01.2023
Sales Floor Team Member
Century 21
10.2019 - 12.2020
College of Saint Elizabeth
Bachelor of Arts from Biology And Psychology
08.2019 - 05.2023
Customer Service Representative
Mi Gente Services
02.2019 - 03.2019
Server
Orange Lawn Tennis Club
07.2018 - 08.2018
Irvington High School
High School Diploma
09.2016 - 06.2019
YMCA of Newark

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CARMEN ELENA REMYBiology Degree