Carmen Flor Donjuan
Notary Public / Loan Signing Agent
La Quinta,CA
Summary
To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Life Insurance Agent
PHP Agency Inc.
Palm Desert, CA
03.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 15%.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted PHP products and services using upselling and other sales strategies.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Property Manager
Privet Employer
La Quinta, CA
10.2008 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed, reviewed and submitted property operating and capital budgets.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
Childcare Provider
Tiger's Club Childcare
La Quinta, CA
03.2006 - 06.2021
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Cared for children ages 2months to 10 yrs in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Developed lessons and activities to promote children's physical and emotional development.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Provided one-on-one and peer group tutoring on core subjects for children aged 3 yrs to 10 yrs old.
- Planned and managed learning-focused, imaginative and play-oriented activities for all children.
Education
No Degree - Early Childhood Education
College of The Desert
Palm Desert, CANo Degree - Child Care Services Management
UCR EXTENTION
Palm Desert, CANo Degree - Child Care
Riverside County Office of Education, Vocational Ed/ROP
Riverside, CANo Degree -
PREMIER SCHOOLS,INC
6080 Center Drive 622A & 695, Los Angeles, Ca 9004Skills
- Binder Coverage
- Policyholder Communication
- Marketing Strategy Development
- Premium Calculations
- New Agent Training
- Customer Needs Assessments
- Professional Relationships
- Form Completion and Submission
- New Product Information
- Building Relationships
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Flexible work hoursCareer advancementWork from home optionTeam Building / Company RetreatsPersonal development programsHealthcare benefitsWebsites
Timeline
Life Insurance Agent
PHP Agency Inc.
03.2022 - Current
Property Manager
Privet Employer
10.2008 - Current
Childcare Provider
Tiger's Club Childcare
03.2006 - 06.2021
No Degree - Early Childhood Education
College of The Desert
No Degree - Child Care Services Management
UCR EXTENTION
No Degree - Child Care
Riverside County Office of Education, Vocational Ed/ROP
No Degree -
PREMIER SCHOOLS,INC
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