Carmen G. Martinez
Port Richey,FL
Summary
To be an asset to a company with growth and potential for furthering career and to show work ethics that will grow with the company. Accurate attention to detail in grammar, spelling, punctuation, and proofreading. Nurturing team player, loyal spirited, organized and adapted to fast changing priorities. Progressively responsible secretarial and administrative experience in Medical Field working with doctors and Environmental Engineers, the public is one of the work ethics that have a connection with the public and community. Intensive work with medical health insurances, authorization, and referrals, fraud investigation, criminal background checks. Multi task assignments, work on most of the time very comfortably. Extensive work ethic in home visit for home inspection for rental assistance for the Section 8 Program, case management for the Community Redevelopment Agency. Knowledge of bacteriological forms, results, chlorine residual, PH disinfectant, main clearances, chemical feeder, resurfacing, all and preform to the upmost Customer Service skill, first impression is always a lasting impression.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Clerk
State of Florida, Health Lee County
Fort Myers, FL
05.2011 - 02.2020
- This position provides a very heavy incoming calls volume from the public with questions about water sampling, main clearances, private sampling, foster homes, group home, directing all appropriate calls to the correct staff member and to the department engineers in the Safe Drinking Water Act and the Limited Use Programs
- Greet customers, accept over the counter water samples, swimming pool projects, public water projects, water plans review, over the counter Resurfacing, Chemical feeder
- Modification, Pool/ Spa Permit Applications
- Working knowledge of these programs is required in order to better serve clients, our community
- Plan and prioritize workloads, workflows and work objectives and deadlines with available resources to maintain a satisfactory level of efficiency and productivity relating to the Safe Drinking Water Act programs
- Prepare and maintain records and quarterly reports, review, prepare and track correspondence of compliance inspections, sanitary surveys, and related materials for engineers
- Process annual fees for Public Water System, assist with the preparation of drinking water permits and other related materials
- Verify accuracy and completeness of incoming drinking water construction projects
- Establish project files; record information in excel database and Oracle program, forwarding file for the Environmental Engineer to review with in a two day span
- Process plan reviews, prepare permits and related correspondence in accordance with regulations and departmental procedures after the Environmental
- Engineer give back to Administration to complete the process
- Process and verify accuracy of all correspondence that will be mail out to other Engineers, Contractors and owners
- Process with accuracy certification letters, locate project file prepare and forward all correspondence to reviewing Engineer
- Process related correspondence, update computer programs and prepare file for storage
- Compile routine bacteriological results for compliance reports on a monthly basis, verifying the number of compliance samples collected by the Environmental Technicians, contacting their supervisor the Environmental Manager if the compliance samples were not collected or if there was a duplicate sample on the monthly compliance reports
- Track water samples in Oracle, forwarding the unsatisfactory bacteriological sample(s) to the Environmental Engineer for review and contact with the client or company
- Track, compile and file all the Boil Water Notices that comes in for all facilities in Lee County, following up with the facilities of missing Boil Water Notices and rescissions
- Compile public water system monthly operating reports, maintain logbook, and perform data- entry ,notifying engineer of systems not in compliance with FAC regulations
- Verify accuracy and completeness of incoming public water well projects, prepare project file and forward to reviewing Environmental Engineer
- Process plan review according the 62-550 regulations and departmental procedures maintaining Well log, verify accuracy and completeness of incoming public well projects, prepare project file and forward to reviewing engineer
- Prepare, process, and distribute compliance letters, inspection forms, technical correspondence, memoranda and reports from rough drafts, notes, and procedures in the J drive the database system, maintain public water files
- Review or assign review of incoming mail and distribute to appropriate staff member, create and submit sales receipts to the customer when over the counter samples are walked into the office
- Review and assigned the reviewed mail to appropriate staff-member, creating sales receipt for over the phone payment from main clearances, private sampling, foster home, group homes adult-children, mortgages
- Conducting excellent customer service to the public ensuring that the service provided to our customer is of extreme satisfaction to the client
- Type of bacteriological forms, memos pertaining to main clearances, some billing, balanced a cashbox of $75.00, submitting my daily deposits from payments client made in the office or phone payment
- Prepare files for the Limited Use Program for operating permit, construction permits, water samples collections, registration fee, record all information in the database forward file to appropriate staff member in the Limited Use Program or the
- Supervisor of the Limited Use Program
- Record all bacteriological sampling of the Limited Use Program and the all inspection recorded in the Environmental Database for Limited Use Program
- Assist with processing of plan reviews, prepare and distribute Pool Permits, correspondence in accordance with 4/e-8 regulations and Departmental and Procedures, maintain internal control of records which includes verifying chemical and bacteriological compliance due dates, reviewing file records and forms for satisfactory test results, and determining appropriate action for processing projects
- Update well logbook, databases
- Generate reports on projects and systems as needed
- Prepare Water Letter for the Limited Use Program; maintain enforcement l database and logbook
- Independently prepare reminder cards to systems in need of compliance for the Limited Use Program, maintain the control records
- Prepare and provide spreadsheets and reports as required
- Box and mark properly both expired and completed projects for all the Environmental
- Engineering programs, enter into the archiving database, retrieve archived filed from storage as need for review, preform other various job duties as required.
WIC Program- Interviewing Clerk
State Of Florida Department Of Health Lee County
Fort Myers, FL
10.2008 - 05.2011
- Women, Infant, Children Programs
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Completed surveys by rechecking contact information before ending each call.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Analyzed and evaluated data, identifying trends in recruitment process.
- Investigated candidate history and employment claims to confirm eligibility for positions.
Interview Clerk – Bilingual
3920 Michigan Avenue
10.2008 - 05.2011
- This position provides direct contact with conducting interview of clients that are applying for the WIC program to determine if the client(s) are eligible for the program, requiring the following, this is a specialized clerical work under the direction of the Clerical Coordinator and professional staff in WIC program within the Lee/Hendry/Charlotte/ Glades WIC Program and adheres to all standards associated with the position
- The staff will be immunized in accordance with the State Health Program Office
- Immunization recommendation for Health Care Immunizations
- All staff is also required to have periodic screening for tuberculosis infection
- Operates through the WIC Data System on computer terminals/printer, interviews clients for demographic, income eligibility and immunizations
- Issue food instructions, for special formula and I.D cards
- Adheres to all WIC regulations, policies and procedures, set forth in Department of Health 150-24, and other guides and manuals designated for the positions, instruct clients on food instruments redemption their rights and obligations, programs procedures, vendor/participation concerns; correct completion of physicians referral forms and nutrition assessment forms, provide nutrition newsletter contact and voter registration preference forms, create and maintain WIC administrative files per all security and policy requirements
- Ensure all Department of Health and WIC security, confidentially and record integrity rules are followed for information assesses to perform duties assigned
- Complete all accounts for all daily work activities and submits required documentation within specified timeframes
- Answer phones, make appointments, make reminder call for upcoming appointments, complete WIC reports and/or WIC data system entries to perform these functions
- All other duties perform upon request.
Youth Counselor
DonDoyle Youth Day Camp
Fort Myers, FL
03.2006 - 09.2008
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Established and maintained relationships with youth, families and community partners.
- Assisted clients in exploring feelings and understanding behaviors.
Secretary Specialist
State Of Florida, Lee County- Regional Medicaid Ad
Fort Myers, FL
10.2004 - 01.2006
- This position provides ample phone contact with Medicaid beneficiaries, taking complaints from beneficiaries that call into call centers to address their concerns and issues with their Medicaid
- Take information from beneficiaries giving them updated information on their Medicaid
- Change providers if needed or beneficiaries want their provider changed due to specific type of Medicaid coverage for beneficiaries have
- Conduct, Monthly, Semi Monthly, and quarterly reports on Medicaid
- Providers, contact with Providers office to enroll, re-enroll, or discontinue their Medicaid status
- File documents, track budgets, photocopy all reports from Providers demographic and medical information
- Proofread all providers documentation received
- Translate for non-English speaking beneficiaries, extensive work with insurances, authorization, and referrals
- All other duties preformed upon request.
Housing Counselor – Bilingual
City of Fort Myers – Lee County, Community Redevelopment Agency
07.2000 - 09.2001
- This position is for the City of Fort Myers as a housing Counselor for the Section 8 program, interviewing all Spanish speaking client that apply for the Section 8 Rental Assisting Program for eligibility on housing assistance for families that apply
- Verify income, family size, and demographic background check for all household members, criminal background check, and fraud investigation
- Conduct all annually, semi-annually updates on family depending on situation, family addition/ downside, loss of income, new employment, salary increase or decrease, moving, etc
- Ability to detail and accurate communication skills, extensive telephone contact with the client’s employers, landlords or the Sherriff Department.
Telephone Operator/ Check
Physicians Primary Care
04.1998 - 07.2000
- This position provides extremely ample telephone contact with patients for the OB/GYN office for Physicians Primary Care
- Call patients to schedule surgery, reschedule appointments, and retrieve demographic information from patients with any changes and insurance changes as well
- Verify the patient insurance information and make sure the all referral and authorization are approved prior to appointment and surgery
- Extensive contact with medical insurance companies and hospitals when a patient has an appointment or surgery, extensive medical record filing
- Any other duties are preformed upon request.
Education
Associate of Science - Criminal Investigation/CIA
Everest University Online
Orlando, FL07.2015
Certificate: Computer Entry Operator - Computer Entry
SCS Business And Technical Institute
Willoughby, Brooklyn, New York04.1989
High School Diploma -
Boys And Girls High School
Fulton, Brooklyn, New York06.1987
Skills
- Software/ System Skills:
- Microsoft word, Excel, Access, Office Accounting, Outlook, Power Point, Office Publisher, Quick books billing, invoicing, sales receipts
- Environmental Engineering Database, adding machine, calculator, copier, scanning
- Read, write, type 50 CWPM
- Knowledgeable Skills/Abilities:
- Excellent secretarial administrative, organizational and conceptual skills, extensive, computer experience with Window
- 7, Word outlook, all Microsoft office word, Quick Books, Vista, Florida shots for Department of Health-Lee County, WIC Blue zone
- Systems Medical Manager Ample knowledge of office protocol and secretarial practices, typing, proofreading, typewriting words
- Report, photocopying, filing, record keeping, extensive telephone usage and knowledge of various and multi-line switchboards Ample
- Knowledge of purchasing, track budget annual reports, weekly Provider reports, Water Projects for Lee/ Hendry/ Charlotte counties
- Plan reviews for all mentioned counties as well Inventory, questionnaires manuals, reimbursement forms, letterheads, formatting or
- Correspondence using of dictating machine
- Written Communication
- Data Entry
- Video Interviews
- Client Interactions
- Reading Comprehension
- Patient File Updates
- Report Creation
- Active Listening
- Intake Interviewing
- Database Uploading
- Critical Thinking
- Telephone Etiquette
- Calendar Software
- Database Management
- Meeting Deadlines
- Scheduling Participants
- Preparing Summaries
- Screening Processes
- Outbound and Inbound Calls
- Data Collection
- Customer Service and Assistance
- HIPAA Guidelines
- Prescription Refills
- Referral Verification
- Dietary Needs
- Case Preparation
Certification
HIV Testing and Confidentiality Supplement
- Overview Of HIV/AIDS
- Fl Law on Assistance with Self-Administration of Medical : Supplement
- Assisting with MEdication Self Administration Part 1 & 2
Love Collecting Angels and elephants
I love collecting Angels because my mother always told me when I was little that when a person dies their souls goes into the angels, I just love that because I have all my relatives in my angles. As for elephants they bring luck and they are such intelligent creates that has a lot of empathy they stay with their pack forever also a female elephant is pregnant for 24 months incredible.
Languages
Spanish
Native or Bilingual
Timeline
Senior Clerk
State of Florida, Health Lee County
05.2011 - 02.2020
WIC Program- Interviewing Clerk
State Of Florida Department Of Health Lee County
10.2008 - 05.2011
Interview Clerk – Bilingual
3920 Michigan Avenue
10.2008 - 05.2011
Youth Counselor
DonDoyle Youth Day Camp
03.2006 - 09.2008
Secretary Specialist
State Of Florida, Lee County- Regional Medicaid Ad
10.2004 - 01.2006
Housing Counselor – Bilingual
City of Fort Myers – Lee County, Community Redevelopment Agency
07.2000 - 09.2001
Telephone Operator/ Check
Physicians Primary Care
04.1998 - 07.2000
Associate of Science - Criminal Investigation/CIA
Everest University Online
Certificate: Computer Entry Operator - Computer Entry
SCS Business And Technical Institute
High School Diploma -
Boys And Girls High School
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