Carmen J. Nunez
Kissimmee,FL
Summary
I am an accomplished professional with a strong foundation in finance, resource management, and administrative coordination. I hold a Bachelor’s degree in Technical Management with a concentration in Finance and a Master’s degree in Health Care Administration, bringing a well-rounded blend of academic preparation and hands-on experience. My background includes financial analysis and reporting support, financial documentation, resource allocation, and customer relationship management. I am skilled in coordinating complex workflows, ensuring compliance, and optimizing operational processes. Known for precision, proactive problem-solving, and collaboration, I am well-prepared to contribute effectively and continue growing in an accounting-focused role.
Overview
15
15
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Surgery Coordinator
Advent Health Medical Group Central FL. Division
Celebration, FL
08.2022 - Current
- Coordinate patient procedures, meetings, and appointments precisely, ensuring seamless operations.
- Meet with patients to schedule surgical dates, ensuring clear communication and understanding of the surgical process.
- Register patients and procedures with the appropriate hospital scheduling department, ensuring accurate documentation and adherence to compliance regulations.
- Coordinate cases requiring multi-specialty surgeons and support staff, ensuring seamless collaboration and optimal resource utilization.
- Correlate pre-admission testing and surgical clearance appointments, streamlining the preparation process and ensuring accuracy in billing.
- Assist patients and families with hospital information and hotel accommodations, offering support and guidance as needed.
- Verify the surgical schedule is aligned with surgical charges entered and report any discrepancies to the supervisor for proactive problem-solving.
- Manage and allocate resources, including personnel, equipment, and budget, to meet organizational needs and objectives.
- Cultivate strong relationships with key consumer and business clients, fostering long-term business partnerships and enhancing customer satisfaction.
- Effectively handle escalations, emphasizing resolution and prioritizing customer satisfaction.
Scheduling Coordinator
Orlando Health Physician Associate
Orlando, FL
07.2021 - 08.2022
- Successfully built and maintained relationships of mutual trust with parents and patients, contributing to a positive patient experience
- Demonstrated sensitivity and effectiveness in handling complaints and concerns, ensuring patient satisfaction
- Utilized comprehensive knowledge of registration, scheduling systems, and web-based resources to streamline scheduling processes
- Provided regular and effective communication with the practice regarding scheduling matters, enhancing overall operational efficiency
- Maintained a basic understanding of medical needs during the screening process, facilitating accurate scheduling of appointments.
Patient Access/Business Office
AMSURG
Orlando, FL
05.2020 - 07.2021
- Efficiently managed comprehensive data related to admissions, registration, scheduling, and appointments
- Provided attentive and appropriate care, recognizing patient conditions, and ensuring the successful completion of procedures
- Conducted thorough collection and evaluation of insurance benefits, calculated fee schedules, and maintained accurate information.
Director of operations
Tavarez Cargo Express
Kissimmee, FL
09.2009 - 05.2020
- Oversaw domestic and international logistic services, ensuring strict adherence to customer compliance regulations
- Managed the allocation of resources, including personnel, equipment, and budget, to meet organizational needs and objectives
- Regularly briefed stakeholders on specific financial goals, customizing financial solutions to facilitate the achievement of short and long-term objectives.
- To meet organizational needs and objectives, oversee the allocation of resources, including personnel, equipment, and budget.
- Conducted in-depth data trends analysis and implemented business workflow optimizations, enhancing efficiency and financial performance.
- Cultivated strong relationships with key consumer and business clients, fostering long-term business partnerships
- Conducted in-depth analysis of data trends and implemented optimizations in business workflows.
Patient Access Specialist/Scheduling Coordinator
Orlando Health
Orlando, FL
08.2015 - 08.2017
- Conducted thorough insurance eligibility verifications and benefit assessments using automated systems, payer websites, and direct calls to insurance carriers during pre-registration
- Interacted with patients and provided referrals with the highest level of professionalism and personal attention, consistently achieving maximum customer satisfaction.
Education
Masters in Hospital Administration -
Purdue Global University
Lafayette, IN 08.2023 - 11.2025
B.S. in Technical Management Concentration in Finance - Business
DeVry University
Orlando, FL 01.2003 - 05.2005
Associate of Science AS. In Business Administration -
Westchester Community College
Valhalla, NYSkills
- Business Organization
- Business Management
- Account Management
- Customer Service
- Direct-report Coordination
- Innovative Management Techniques
- Analyzing Business Data
- Conflict Resolution
- Verbal Communication
- Written Communication
- Spanish
- Microsoft Office System
- EPIC
- Availity Essential
Certification
- Basic Life Support Certified ORLANDO TRAINING CENTER ORLANDO, FL
- Notary Public Florida Notary
- Certified All Lines Adjuster Seminole Community College, Lake Mary, FL
References
Available Upon Request
Timeline
Masters in Hospital Administration -
Purdue Global University
08.2023 - 11.2025
Surgery Coordinator
Advent Health Medical Group Central FL. Division
08.2022 - Current
Scheduling Coordinator
Orlando Health Physician Associate
07.2021 - 08.2022
Patient Access/Business Office
AMSURG
05.2020 - 07.2021
Patient Access Specialist/Scheduling Coordinator
Orlando Health
08.2015 - 08.2017
Director of operations
Tavarez Cargo Express
09.2009 - 05.2020
B.S. in Technical Management Concentration in Finance - Business
DeVry University
01.2003 - 05.2005
Associate of Science AS. In Business Administration -
Westchester Community College