Compassionate Case Manager experienced in the homeless populations environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Conscientious, with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Hi, I’m
Carmen L. Murray
Bay Shore,NY
Summary
Overview
6
years of professional experience
1
Certification
Work History
Family Service LeagueBrentwood, New York
Case Manager
02.2018 - Current
Job overview
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
JC Penny CoBay Shore, NY
Operations Associate
04.2017 - 03.2018
Job overview
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Followed shipping and receiving procedures for goods and materials.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Cuny School of Professional StudiesNew York, NY
Bachelor of Arts from Sociology
05.2023
University Overview
Minor in Psychological Development.
Skills
- Eligibility Assessments
- Emotional Awareness
- Quality Assurance Controls
- Social Work
- Progress Evaluation
- Case Notes
- Case Conferences
- Case Planning
- Conflict Resolution
- Clients Rights
- MS Office
- Annual Case Reviews
- Multitasking and Organization
- Documentation
Languages
Spanish
Native or Bilingual
Certification
- Certified : ICISF (Group Crisis intervention/Suicide) March 30-31st 2023
- First Aid CPR 08/11/2022-08/2024
Timeline
Case Manager
Family Service League
02.2018 - Current
Operations Associate
JC Penny Co
04.2017 - 03.2018
Cuny School of Professional Studies
Bachelor of Arts from Sociology
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