Carmen Laura López Trinidad
Santo Domingo
Summary
As an advertising professional, I have the ability to solve marketing challenges through research, innovation, and development strategies, expressed through graphic design and the use of cutting-edge technological resources to generate interest and competitiveness in projects. I have professional skills in communication, observation, adaptability, and the development of working relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rides Supervisor
Storyland
Glen, NH
05.2025 - 09.2025
- Supervised ride operations to ensure guest safety and compliance with protocols.
- Trained team members on ride safety procedures and operational standards.
- Monitored ride performance and reported issues to maintenance staff promptly.
- Coordinated with staff during peak hours to optimize guest flow and experience.
- Assisted guests with inquiries and provided excellent customer service experience.
- Performed administrative duties such as writing reports, preparing budgets.
Medical Billing Assistant
Ruby Staffing
Distrito Nacional, DN
09.2024 - 05.2025
- Collect and review referrals and pre-authorizations.
- Follow-up on missed payments and resolve financial discrepancies
- Examine patient bills for accuracy and request and missing information
- Investigate and appeal denied claims.
- Help patients develop patient payment plans
- Handle confidential information
- Coordinate with respective personnel through emails and calls
Community Manager
Bebexpress RD
Distrito Nacional , DN
01.2025 - 04.2025
- Plan and manage the publishing calendar.
- Create engaging and relevant content for social media.
- Conduct store visits to create content.
- Schedule and publish content on various digital platforms.
Customer Care Advisor
ScotiaGBS
Santo Domingo, Santo Domingo
08.2022 - 03.2023
- Utilized customer relationship management software to track interactions and follow-ups.
- Assisted customers with inquiries through various communication channels.
- Educated customers on products and services to enhance their experience.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with company policies and procedures related to customer service.
- Suggested products that met customer needs based on their inquiries.
Education
Bachelor of Arts - Licenciatura En Publicidad
Universidad APEC
Distrito Nacional04-2025
Skills
- Problem solving
- Project management
- Market research
- Campaign analysis
- Team collaboration
- Communication skills
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Elementary (A2)
A2
Certification
- Edutin Academy: Diplomado en Programacion Nuerolinguistica PNL
- Edutin Academy: Adobe Photoshop Professional
- Edutin Academy: Editor de Gráficos Vectoriales con Adobe Illustrator
- Edutin Academy: Diplomado en Marketing Digital y Social Media
- Google Activate: Digitaliza paso a paso tu negocio con herramientas de Google
- Google Activate: Protege tu negocio: Ciberseguridad en el teletrabajo
- Google Activate: Competencias Digitales para Profesionales
- Google Activate: Fundamentos de Marketing Digital
- LinkedIn: Aprende Power BI
- LinkedIn: Creatividad para marketing
- LinkedIn: Fundamentos de Marketing B2B
- LinkedIn: Trucos de diseño de logos
- LinkedIn: Marketing online avanzado: ROI en RRSS
- LinkedIn: Pensamiento estrategico
- LinkedIn: Habilidades de coaching para lideres y gerentes
Timeline
Rides Supervisor
Storyland
05.2025 - 09.2025
Community Manager
Bebexpress RD
01.2025 - 04.2025
Medical Billing Assistant
Ruby Staffing
09.2024 - 05.2025
Customer Care Advisor
ScotiaGBS
08.2022 - 03.2023
Bachelor of Arts - Licenciatura En Publicidad
Universidad APEC
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