MS Office Suite
Hi, I’m
Carmen Aquino-Castro
Bilingual Account Executive
Kissimmee,FL
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers.
Overview
14
years of professional experience
4
years of post-secondary education
Work History
Travelers InsuranceOrlando, FL
Bilingual Customer Care Specialist
06.2022 - Current
Job overview
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed large volume of inbound calls, emails, and chats with knowledge and efficiency
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Booking.com USAOrlando, FL
Bilingual Partner Account Manager
08.2015 - 05.2022
Job overview
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Built relationships with customers and community to promote long term business growth.
- Managed between 50 to 60 accounts, key account and regular account, to keep up with market demands.
Super TargetOrlando, Florida
Executive Team Leader, Sales Floor
01.2010 - 01.2015
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported promotional plans by updating signage with price changes.
- Informed customers about special promotions and provided detailed information for various products.
- Lead Salesfloor team over 15 to 20 employees
Education
Valencia CollegeOrlando, FL
Associate of Science from Computer Science And Programming
01.2020 - Current
Skills
Spanish translation
Problem-solving
Customer Engagement
Relationship building and management
Strong relationships
Account management
Presentations
Software
Timeline
Bilingual Customer Care Specialist
Travelers Insurance
06.2022 - Current
Valencia College
Associate of Science from Computer Science And Programming
01.2020 - Current
Bilingual Partner Account Manager
Booking.com USA
08.2015 - 05.2022
Executive Team Leader, Sales Floor
Super Target
01.2010 - 01.2015