Carmen Flores Montoya
CA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Salon Receptionist
So Lavish Salon & Spa
Vacaville, CA
12.2023 - 05.2024
- Greet clients warmly and ensure they feel welcome upon arrival
- Answer phone calls, respond to inquiries, and book appointments accurately and efficiently
- Maintain the salon's appointment calendar and ensure appointments are scheduled appropriately
- Coordinate with stylists and other staff to manage client flow and ensure timely service
- Handle cash and credit card transactions, including processing payments and issuing receipts
- Keep the reception area clean and organized at all times
- Assist with inventory management by monitoring and restocking salon products as needed
- Provide information to clients about salon services, products, and promotions
- Manage client records and ensure confidentiality of personal information
- Handle client concerns or complaints professionally and escalate issues to management when necessary
Eligibility Worker I
Contra Costa County
Richmond, CA
02.2022 - 10.2022
- Eligibility Workers in EHSD apply regulations and determine eligibility to assistance programs; such as, Medi-Cal
- These programs provide access to medical assistance for the most vulnerable members of our community.
- Attended workshops, seminars, and conferences related to public assistance programs.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
Administrative Assistant
Contra Costa Youth Service Bureau
Richmond, CA
08.2016 - 01.2022
- Administer timekeeping system for all hourly employees with approval of the CEO
- Ensure all payroll liabilities are paid on time and mail out checks to vendor to pay agency bills
- Assist unemployment claims and verification of employment
- Provide assistance to the CEO with miscellaneous support tasks
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties
- Prepared and maintained support documentation
- Maintained the front desk and reception area in a neat and organized fashion
- Planned meetings and prepared conference rooms
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed daily office operations and maintenance of equipment
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- On boarded new employees in the time reporting and payroll systems
- Responded to employee inquiries regarding payroll and timekeeping.
- Managed office supplies inventory and placed orders when necessary.
Support Staff/Community Fellow
Contra Costa Family Justice Center
Richmond, CA
06.2014 - 08.2016
- Maintained up-to-date and accurate program files and records
- Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs
- Developed and maintained positive customer relationships through effective communication
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Planned meetings and prepared conference rooms
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Executive Assistant
Leadwest Insurance
San Pablo, CA
06.2013 - 01.2014
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Finalized and maintained all types of personal lines insurance policies within the agency
- Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents
- Managed the day-to-day calendar for the company's senior director
- Answered telephone calls from customers or clients providing assistance where necessary.
- Greeted visitors warmly upon arrival at the office premises.
- Properly routed agreements, contracts, and invoices through the signature process
- Managed daily office operations and maintenance of equipment
Education
High School Diploma -
Richmond High School
Skills
- EXCEL
- MICROSOFT OFFICE
- MS OFFICE
- Administrative Support
- Administrative Assistant
- Word
- Receptionist
- Accounts Payable
- Outlook
- Customer service
- Personal assistant experience
- Front desk
- Childcare
- Sales
- Guest services
- Driving
- Communication skills
- Phone etiquette
- Cash register
- Retail sales
- Microsoft Excel
- English
- Time management
- Typing
References
References available upon request.
Timeline
Salon Receptionist
So Lavish Salon & Spa
12.2023 - 05.2024
Eligibility Worker I
Contra Costa County
02.2022 - 10.2022
Administrative Assistant
Contra Costa Youth Service Bureau
08.2016 - 01.2022
Support Staff/Community Fellow
Contra Costa Family Justice Center
06.2014 - 08.2016
Executive Assistant
Leadwest Insurance
06.2013 - 01.2014
High School Diploma -
Richmond High School
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