Te'ona Ealy
Morrow,GA
Summary
Senior project marketing professional with years of experience executing successful project goals, major initiatives, timelines and budgets. Expert customer service representative with strong communication and problem solving skills. Proven ability to handle customer issues efficiently and to also improve satisfaction rates. Compassionate with strong interpersonal skills, client relations and team collaboration. Recognized for outstanding customer relations services and knowledge of products.
Overview
14
14
years of professional experience
Work History
Assistant Project Coordinator
Self Employed Services
McDonough, GA
07.2020 - Current
- Identified opportunities for process improvement in order to streamline workflow processes.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Supervised online communication sources for projects and managed Facebook and Twitter pages.
Customer Service Representative
TSYS
Atlanta, GA
01.2018 - 02.2020
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier/Team Member
Chick-Fil-A
07.2015 - 09.2017
- Operated cash register and assisted with reconciliation of cash/credit transactions daily
- Fostered collaborative environment through promotion of teamwork
- Listened carefully to customer orders and fulfilled accurately
- De-escalated complex issues in customer service through effective listening and displaying professionalism
- Worked alongside management to ensure compliance with all organizational policies
Medical Assistant (165 hours)
Family Medical Center
03.2015 - 05.2015
- Collected various specimens, such as stool, urine, and blood, and prepared them for the lab.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Student Support Associate
Westwood College
10.2014 - 05.2015
- Ensured compliance with of all areas within the department and prepared correspondence/memos for staff/students distribution relaying any changes
- Planned travel arrangements, scheduled appointments and prepared paperwork needed to accommodate requests
- Promoted available products and services to students during service, account management and order calls.
- Performed system updates on a regular basis.
Instructor
World Class Childcare
09.2010 - 08.2013
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Participated in workshops, trainings and conferences to improve educational skills.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Education
Associates - Medical Assisting
Westwood College
12.2015
Skills
- Organizational skills
- Client relations
- MS Office proficiency
- Project management
- Medical chart comprehension
- ID verification
- Product knowledge
- Upselling techniques
- Visual merchandising
- Product restocking
Affiliations
- American Medical Technologist, Member, 12/01/15, Present
- HIPAA/BLS/HIPAA/HER/EMR/OSHA Certified
- American Heart Association CPR
Websites
Timeline
Assistant Project Coordinator
Self Employed Services
07.2020 - Current
Customer Service Representative
TSYS
01.2018 - 02.2020
Cashier/Team Member
Chick-Fil-A
07.2015 - 09.2017
Medical Assistant (165 hours)
Family Medical Center
03.2015 - 05.2015
Student Support Associate
Westwood College
10.2014 - 05.2015
Instructor
World Class Childcare
09.2010 - 08.2013
Associates - Medical Assisting
Westwood College
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