Carmen M. Rodriguez
Copperas Cove
Summary
Bilingual administrative professional experienced in correctional and public safety settings. Skilled in documentation, conflict management, and ensuring compliance with policies while maintaining a professional demeanor. Capable of handling multiple tasks efficiently to support organizational success. Effective leader with a focus on employee development and performance management.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Security Finance
04.2024 - 11.2025
- Maintained confidential financial records, enforced policies and procedures, handled sensitive customer information, processed payments, documented account activity, and supported daily administrative operations.
- Managed daily operations for customer loan processing and account management.
- Developed strong relationships with clients to enhance customer satisfaction.
Bilingual CSR
Employment Solutions / Toll Road / Medical Insurance
05.2022 - 03.2024
- Handled sensitive customer and insurance records, processed payments and settlements, explained compliance based regulations, coordinated with external agencies and maintained accurate documentation.
- Assisted customers with inquiries regarding medical insurance policies and coverage options.
- Resolved customer complaints efficiently to improve service satisfaction levels.
Host/Waitress Supervisor
Costa Caribe Seafood House & Grill
01.2019 - 09.2022
- Provided professional front of house service by greeting guests, managing reservations, and coordinating seating to maintain efficient dining room flow.
- Supported servers and kitchen staff through clear communication and timely updates.
- Delivered attentive table service, ensured accurate order entry, and maintained a clean, organized dining environment.
- Consistently upheld high customer service standards while contributing to smooth and efficient restaurant operations.
Correctional Officer
Texas Department of Criminal Justice
01.2018 - 12.2018
- Maintained safety and security of offenders, staff, and visitors, monitored inmate behavior
- De-escalated conflicts
- Documented incidents and reports.
- Enforced facility rules and procedures and assisted with offender counseling and reintegration support.
- Conducted regular inspections of inmate living areas and common spaces.
- Responded to emergencies and disturbances swiftly and effectively.
Cashier/Retail Pharmacy Technician
Bergen Pharmacy
05.2013 - 06.2017
- Handled confidential patient records
- Verified insurance coverage
- Processed claims
- Communicated with insurance companies and maintained accurate documentation.
- Monitored inventory levels and reported shortages to management.
- Trained new cashiers on register operations and store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted pharmacists in preparing and dispensing medications to patients.
Education
High School Diploma -
American History High School
Newark, Nj06-2013
Skills
- Financial record management
- Policy enforcement
- Customer relationship management
- Documentation accuracy
- Payment processing
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Security Finance
04.2024 - 11.2025
Bilingual CSR
Employment Solutions / Toll Road / Medical Insurance
05.2022 - 03.2024
Host/Waitress Supervisor
Costa Caribe Seafood House & Grill
01.2019 - 09.2022
Correctional Officer
Texas Department of Criminal Justice
01.2018 - 12.2018
Cashier/Retail Pharmacy Technician
Bergen Pharmacy
05.2013 - 06.2017
High School Diploma -
American History High School