Summary
Overview
Work History
Education
Skills
Phones - Cellular
Education
Maritalstatus
Personal Information
Languages
Timeline
Hi, I’m

Carmen Mercedes Narváez de Marcano

Shrewsbury,MA
Carmen Mercedes Narváez de Marcano

Summary

Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Multifaceted Lecturer with Number years of expertise in adapting presentations to reach students of diverse backgrounds. Expert in leveraging in-depth knowledge and experience in Area of study to provide relevant information and first-hand experiences. Known for great personable demeanor and strong work ethic.

Overview

29
years of professional experience

Work History

Universidad de Oriente

Coordinadora de las Areas de: Turismo, Metodología, Pasantías

Job overview

  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Universidad de Oriente

Jefa de la Sección de Servicio Comunitario del Núcleo Nueva Esparta de la Universidad de Oriente
03.2008 - 11.2014

Job overview

  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Enhanced supervisory and leadership abilities by working closely with mentoring Job Title.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded community outreach efforts to establish positive connections with local organizations and potential partners for future collaboration opportunities.
  • Organize the bi-annual seminar of community service for the students
  • Prepare the annual budget and academic plan for the department of community service.

Universidad De Oriente

Asesora de trabajo de grado para optar al título de Licenciado en Turismo, Técnico Superior en Administración de Empresas Turísticas
06.1991 - 09.2011

Job overview

Mentor, assessor, guide students with their thesis.

Universidad De Oriente

Profesora Agregada a dedicación exclusiva
03.2001 - 11.2014

Job overview

  • Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
  • Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
  • Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
  • Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
  • Implemented instructional technologies in course delivery to engage and educate students.
  • Utilized distance learning technology to instruct students remotely.
  • Conducted individual research projects to actively contribute to institution's research work.
  • Participated in professional development opportunities to stay current with industry trends and continuously improve instructional approaches.
  • Participated and led committee meetings to remain aware of developments in subject.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.

Universidad de Oriente

Miembro de la Comisión de Trabajo de Grado
03.2004 - 10.2005

Job overview

  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Evaluate independent and with team members the students project dissertations and dissertations.

Universidad de Oriente

Jefa de Departamento de Turismo
03.2001 - 06.2002

Job overview

  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Planned sequence of operations and established schedule.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.

Crazy Tours

Jefa de Operaciones e Instructora
04.1986 - 07.1987

Job overview

  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Oversaw day-to-day operations across departments, ensuring timely delivery of projects and streamlined workflows.

Education

El Triángulo familiar en la gestión emocional
06.2024

University Overview

Lidiando con nuestras emociones (la rabia, el miedo, y la tristeza)
03.2024

University Overview

Depresión y Suicidio
09.2022

University Overview

Trastornos por duelo prolongado según DMS5 revisado
09.2022

University Overview

Pedofilia y Pederastia flagelo de la humanidad
09.2022

University Overview

Resiliencia; habilidades para la vida
09.2022

University Overview

Entendiendo la adolescencia y la juventud en tiempos de violencia
09.2022

University Overview

Capellanía y Defensor de DDHH
08.2022

University Overview

Derechos Humanos
08.2022

University Overview

La Música como medicina para la salud emocional
08.2022

University Overview

Trauma psicológico
07.2022

University Overview

Violencia sexual sin penetración como tipo penal
07.2022

University Overview

Capacitación de CCTI: Modulo 1 – El Trauma y el Cuidado de la Crisis
05.2022

University Overview

Inteligencia positiva: Manejo de Auto-saboteadores
05.2022

University Overview

Skills

  • Operations Management
  • Cross-Functional Teamwork
  • Strategic Planning
  • Process Improvement

Phones - Cellular

Phones - Cellular
508-410-4236

Education

Education

Licenciado en Turismo, 1986, Universidad de Oriente Núcleo Nueva Esparta, Planificación Turística, 1991, Universidad de Oriente, Ciencias Gerenciales mención Finanzas, 1996, Universidad Gran Mariscal de Ayacucho, Sistemas de Terapias Familiares enfoque Gestalt, 2017, Herramientas de Intervención en terapias familiares, 2018, Doctorado Honoris Causa en Derechos Humanos y Resolución de Conflictos, en curso

Maritalstatus

Maritalstatus
Casada

Personal Information

Personal Information
Date of Birth: 03/10/58

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Jefa de la Sección de Servicio Comunitario del Núcleo Nueva Esparta de la Universidad de Oriente
Universidad de Oriente
03.2008 - 11.2014
Miembro de la Comisión de Trabajo de Grado
Universidad de Oriente
03.2004 - 10.2005
Profesora Agregada a dedicación exclusiva
Universidad De Oriente
03.2001 - 11.2014
Jefa de Departamento de Turismo
Universidad de Oriente
03.2001 - 06.2002
Asesora de trabajo de grado para optar al título de Licenciado en Turismo, Técnico Superior en Administración de Empresas Turísticas
Universidad De Oriente
06.1991 - 09.2011
Jefa de Operaciones e Instructora
Crazy Tours
04.1986 - 07.1987
Coordinadora de las Areas de: Turismo, Metodología, Pasantías
Universidad de Oriente
El Triángulo familiar en la gestión emocional
Lidiando con nuestras emociones (la rabia, el miedo, y la tristeza)
Depresión y Suicidio
Trastornos por duelo prolongado según DMS5 revisado
Pedofilia y Pederastia flagelo de la humanidad
Resiliencia; habilidades para la vida
Entendiendo la adolescencia y la juventud en tiempos de violencia
Capellanía y Defensor de DDHH
Derechos Humanos
La Música como medicina para la salud emocional
Trauma psicológico
Violencia sexual sin penetración como tipo penal
Capacitación de CCTI: Modulo 1 – El Trauma y el Cuidado de la Crisis
Inteligencia positiva: Manejo de Auto-saboteadores
Carmen Mercedes Narváez de Marcano