Carmen N. Alcantara
Business Development Representative
Wake Forest,NC
Summary
Find a challenging Business Development Representative position with a growing company to continue my growth and contribute to company’s success. Extremely proficient in communication and assisting customer needs. Experienced Business Development Representative offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
7
7
years of professional experience
Work History
Customer Account Manager/BDR
Lenovo, N.A
10.2021 - 12.2022
- Lead generation for customer Microsoft licenses.
- Manage very large volume of customer files on Outreach software.
- Gather and build accounts with information found on Zoominfo, LinkedIn, and Dynamics.
- Set phone appointments with customer and Microsoft representatives.
- Work with Sales Representatives to assist customers with hardware purchases.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 150 clients daily to understand needs and explain product value.
- Scheduled and attended meetings with clients and prospective clients.
Business Development Representative
Sokal Media Group
01.2020 - 09.2021
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Accounts Receivable Specialist
Instrotek, Inc
01.2016 - 01.2019
- Maintained Quickbooks accounts of all customers by posting checks and credit card payments
- Generated invoices and filed into their proper files
- Retrieved overdue payments by calling company Accounts Payable
- Departments
- Handled a customer base of over 1000 domestic and international clients.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
A.A.S - Paralegal Studies
Westchester Community College
1998
Skills
- Microsoft Word, Excel, Outlook, Quickbooks
- Outreach 360, Zoominfo, SalesForce, Dynamics B2C and B2B, LinkedIn, Team Meets, Zoom Genesys Softphone
- Type 45 wpm Legal Research Internet Research Strong Customer Service
- Transcription
- Promote Products
- Client Interactions
- Member Support
- Revenue Generation
Additional Information
- Awards: , Alpha Beta Gamma Honor Society For Business April 1995
Languages
Spanish
Native or Bilingual
Timeline
Customer Account Manager/BDR
Lenovo, N.A
10.2021 - 12.2022
Business Development Representative
Sokal Media Group
01.2020 - 09.2021
Accounts Receivable Specialist
Instrotek, Inc
01.2016 - 01.2019
A.A.S - Paralegal Studies
Westchester Community College