Carmen N. Gutiérrez Nuñez
Guaynabo,PR
Summary
Friendly and enthusiastic Client Service Associate able to consistently meet customer service satisfaction goals.
Overview
24
24
years of professional experience
Work History
Receptionist
Alejandrino Animal Hospital
Guaynabo PR
05.2020 - Current
- Answer calls for serve customers
- Sell clinic products to clients
- Open records to new clients
- Make appointments with clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Organized, maintained and updated information in computer databases
Client Service Associate
Merrill Lynch Pierce Fenner & Smith Incorporated
04.2018 - 02.2020
- Customer Service
- Client's account maintenance
- Coordinate meeting with clients
- Process client's requests in their accounts
- Account opening
- Communicated with clients regarding account services, statements, and balances
- Maintained and managed customer files and databases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
Operations Clerk
Santander Securities
08.2006 - 02.2015
- Money Laundering Workshop
- Mailroom Clerk
- Confidential Document Management
- Valorized and Non-Purpose Loan Coordinator
- Daily and Monthly office log maintenance
- Data Entry and Customer Service / Cashier
- Incoming costumer's call for internet access
- Miscellaneous Secretarial duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Input data into spreadsheets and databases
- Edited and proofread documents for accuracy and completeness
- Processed incoming and outgoing mail and packages according to established procedures
Branch Services Associate
UBS Financial Services Of Puerto Rico
10.1999 - 06.2006
- Incoming call center providing all customers with their banking needs, analyze, reconcile and keep log of all account transactions
- Give training to new employees
- Fraud prevention issues with highly quality standard in order to exceed our customer expectations in a timely manner.
- Customer Service / Cahier
- Managed and evaluated operational processes and procedures to offer retail lending products and services
- Completed special actions like account transfers, stop payments and dispute investigations
- Opened and closed accounts, set up services and finalized contracts
- Investigated and resolved customer inquiries and complaints quickly
Education
Associate Degree - Business Administration And Computer
MBTI Business Training Institute
Santurce, PR12.1999
Skills
- Client Relationships
- Data entry
- People-oriented
- Positive and friendly
Timeline
Receptionist
Alejandrino Animal Hospital
05.2020 - Current
Client Service Associate
Merrill Lynch Pierce Fenner & Smith Incorporated
04.2018 - 02.2020
Operations Clerk
Santander Securities
08.2006 - 02.2015
Branch Services Associate
UBS Financial Services Of Puerto Rico
10.1999 - 06.2006
Associate Degree - Business Administration And Computer
MBTI Business Training Institute