Overview
Work History
Education
Skills
Timeline
Generic

Carmen "Nikki" Terry

Sandston,VA

Overview

30
30
years of professional experience

Work History

Lead Cashier

BJ's Wholesale
Mechanicsville, VA
06.2024 - Current
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Conducted weekly inventory checks to ensure product availability for customers.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customer questions and provided store information.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Supervisor

Ollies Bargain Outlet
Culpeper, VA
03.2023 - 12.2023
  • Evaluated and authenticated returns, exchanges and voids.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Monitored phone calls to provide feedback and coaching.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed daily opening and closing procedures for the register area.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Trained warehouse staff on inventory management best practices and system usage.
  • Organized and cleaned backroom and equipment to improve operations.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.

Cashier Team Lead

Tractor Supply
Quinton, VA
10.2020 - 02.2022
  • Provided customer service by answering questions about product availability and pricing
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed daily opening and closing procedures for the register area.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Inspected incoming goods for damage before placing them on the shelf.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors promptly.
  • Organized warehouse storage areas by item type and category for easy access and retrieval of products.

Auction & Office Manager

Motley's Auction & Realty Group
Richmond, VA
09.2010 - 04.2020
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared marketing and advertising campaigns to attract high net-worth buyers and collectors.
  • Worked closely with other departments within the organization to ensure smooth operations at each event.
  • Monitored bids during the auction process and addressed any discrepancies or issues that arose.
  • Assisted in developing budgets for upcoming auctions based on projected costs associated with each event.
  • Communicated with prospects to present auction services, answer questions and expand client base.
  • Coordinated with vendors to ensure sufficient supplies for upcoming auctions.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Directed and assisted with set up and break down of auction by placing signage, preparing bid cards on day of event.
  • Collaborated with auctioneers and staff to stage auction items and prepare audio equipment.
  • Integrated online bidding in live auctions to maximize number of bidders, increase competition and enhance profitability.
  • Supervised auction staff and ensured all duties were completed in a timely manner.
  • Analyzed customer feedback data to determine areas of improvement for future events.

Inventory & Purchasing Manager

Rex Lumber
Richmond, VA
06.1995 - 05.2007
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Audited customer account information to identify issues and develop solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Performed scheduled inventory counts and supply audits.
  • Participated in physical inventory counts to keep information accurate and current.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Responded promptly to customer inquiries regarding product availability.
  • Trained new employees on inventory management practices and procedures.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Identified and resolved inventory problems, including damaged or lost items.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Processed credit memos and adjustments according to company policy.
  • Assisted with month-end and year-end closing processes.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Assisted customers with inquiries regarding billing information, account status.
  • Answered customer questions to maintain high satisfaction levels.
  • Applied cash receipts and performed daily bank deposits.
  • Utilized accounting software for efficient management of receivables.
  • Managed all payments processing, invoicing and collections tasks.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
  • Coordinated logistics such as transportation schedules for incoming shipments.
  • Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
  • Attended trade shows and conferences related to the industry in order to find new sources of supply.
  • Resolved disputes and claims with vendors and suppliers.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Reviewed invoices for accuracy prior to processing payments.
  • Collaborated with other departments to assess company purchasing needs.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories.
  • Managed inventory levels to meet production needs while minimizing excess stock.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Maintained accurate records of customer interactions and transactions.

Education

High School Diploma -

Highland Springs High School
Highland Springs, Virginia
06-1995

Skills

  • Bid process management
  • Distribution experience
  • Vendor relationship management
  • Project management
  • Document preparation
  • Contract negotiation
  • Account management
  • Purchase order management
  • Operations management
  • Logistics coordination
  • Professional communication skills
  • Inventory coordination
  • Data analysis
  • Strategic planning
  • Price negotiation
  • Cash handling
  • Cashier training
  • Attention to detail
  • Data entry accuracy
  • POS system operation
  • Opening and closing procedures
  • Coaching and mentoring
  • Retail merchandising
  • Cash drawer reconciliation
  • Shift scheduling
  • Online order picking
  • Money handling
  • Sales forecasting
  • Merchandise stocking
  • Product knowledge
  • Staff training
  • Cash register operation
  • Store opening and closing
  • Upselling strategies
  • Customer engagement
  • Team collaboration
  • Fraud prevention
  • Adaptability and dependability
  • Positive attitude
  • Customer service
  • Motivational skills
  • Cash handling expertise
  • Deposit preparation
  • Time management
  • Problem-solving
  • Inventory management
  • Basic math
  • Product restocking

Timeline

Lead Cashier

BJ's Wholesale
06.2024 - Current

Customer Service Supervisor

Ollies Bargain Outlet
03.2023 - 12.2023

Cashier Team Lead

Tractor Supply
10.2020 - 02.2022

Auction & Office Manager

Motley's Auction & Realty Group
09.2010 - 04.2020

Inventory & Purchasing Manager

Rex Lumber
06.1995 - 05.2007

High School Diploma -

Highland Springs High School

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Carmen "Nikki" Terry