Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Osborne

Grosse Pointe,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Content Review Associate

Accenture
09.2022 - 11.2023
    • Responded to user review inquiries with high quality, speed, empathy and accuracy.
    • Investigated and resolved issues regarding content reported for account support and safety.
    • Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
    • Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.

Inside Sales Representative

Progressive
04.2019 - 03.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Insurance Sales & Service Representative

Auto Club Group AAA
08.2014 - 01.2019
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information about company products and services, and capitalized on upsell opportunities.

Inside Sales Representative

Comcast, Xfinity
04.2006 - 07.2012
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.

Education

Continued Studies - Business Communications

Oakland Community College
Bloomfield Hills, MI
05.2024

Skills

    • Team Collaboration
    • Time Management
    • Content Analysis
    • Written Communication
      • Critical Thinking
      • Analytical Skills
      • Decision Making
      • Active Listening

Certification

  • Licensed Property & Casualty

Timeline

Content Review Associate

Accenture
09.2022 - 11.2023

Inside Sales Representative

Progressive
04.2019 - 03.2021

Insurance Sales & Service Representative

Auto Club Group AAA
08.2014 - 01.2019

Inside Sales Representative

Comcast, Xfinity
04.2006 - 07.2012

Continued Studies - Business Communications

Oakland Community College

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Carmen Osborne