Carmen Paola Houlihan
Wethersfield,CT
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Sales-oriented travel expert with excellent administrative skills and experience working for well-known Corporate Travel Companies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
29
29
years of professional experience
Work History
Senior Corporate Travel Consultant
American Express Global Business Travel
2002.05 - Current
- Enhanced client satisfaction by providing expert corporate travel advice including complex International Travel arrangements for multi-cultural high profile clients such Citigroup, UTC and JP Morgan accounts.
- Quota driven performance based on productivity, customer satisfaction and financial results are included in my KPI's.
- Build rapport with hospitality and travel personnel to negotiate the best sales rates for our corporate clients.
- Attend industry conferences and workshops to stay informed about trends and new offerings.
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
- Reduced company expenses with strategic negotiation of corporate travel rates with airlines, hotels, and transportation providers.
- Collaborated with clients to design customized travel policies that aligned with their business objectives.
- Fostered strong relationships with vendors and suppliers, securing exclusive discounts and benefits for clients.
- Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis.
- Improved internal communication channels between departments to streamline workflow and enhance productivity levels in the office environment.
- Provided support during emergency situations, coordinating prompt assistance for affected travelers as needed.
- Utilize GDS systems like Apollo and Sabre to access flights and best rates for our corporate clients.
Corporate Travel Consultant
Carlson Wagonlit Travel
1995.06 - 2002.05
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Collaborated closely with sales teams to identify new opportunities and promote the company''s value proposition to prospective clients.
- Mentored junior team members by sharing industry insights and best practices, contributing to their professional development within the organization.
Education
Travel And Tourism And Hotel Management -
Sawyer School - Pawtucket
Pawtucket, RI05.1995
Skills
- Exceptional customer service
- Travel risk management
- Cross-cultural understanding
- Client Relations
- Bilingual
- Apollo CRS
- Sabre CRS
- Microsoft Office Suite
- Typing expert
- Subject matter expert
Additional interests
Paola is professional trained to instruct group exercise clases in all forms of cardio fitness, conditioning classes; including kickboxing and Muay Thai.
Physical activities like playing tennis and exercise, strength training at the moment are Paolas favorite things to do on her free time. Helps with the busyness and stress from the everyday routine.
Additional Information
Always remember, you have within you the strenght, the patience and the passion to reach for the stars to change the world
Languages
Spanish
Native or Bilingual
Timeline
Senior Corporate Travel Consultant
American Express Global Business Travel
2002.05 - Current
Corporate Travel Consultant
Carlson Wagonlit Travel
1995.06 - 2002.05
Travel And Tourism And Hotel Management -
Sawyer School - Pawtucket
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