Carmen Patricia Mainetto
Parkland,FLORIDA
Summary
Experienced Moving Consultant with expertise in logistics, packing strategies, and customer service. Proven track record of enhancing client satisfaction through personalized consultations and efficient moving plans. Strong organizational skills and problem-solving abilities ensure seamless transitions for clients. Highly productive and resourceful, excelling in communication and adaptability to meet diverse customer needs.
Overview
37
37
years of professional experience
Work History
Moving Consultant - Comercial
Mudanzas Integrales Peru SRL
Lima , Lima, Peru
02.2020 - Current
- Drafted proposals detailing pricing structures, payment terms, and delivery timelines.
- Managed customer relationships to enhance satisfaction with services delivered.
- Resolved customer complaints regarding products and services, ensuring positive experiences.
- Developed strategies for cost-saving initiatives while upholding quality standards.
- Negotiated rates with freight companies for bulk shipments as required.
- Facilitated communication between relocating employees and families throughout transitions.
- Coordinated with customers to guarantee secure packing of items for transport.
- Organized shipments per delivery schedules and customer specifications.
General Manager
Mudanzas Integrales Peru SRL
Lima, Lima Peru
01.2011 - 02.2020
- Facilitated negotiations with freight companies for bulk shipment rates when required.
- Engaged in public events aimed at promoting company offerings and increasing outreach.
- Provided expert guidance on home preparation techniques to maximize moving efficiency.
- Coordinated temporary storage arrangements to address logistical challenges.
- Generated necessary documentation including contracts, invoices, and work orders.
- Implemented effective packing and loading strategies to optimize space and cost.
- Managed customer complaints regarding services delivered by movers to enhance service quality.
- Supported clients in choosing appropriate moving packages based on individual needs.
Relocation Specialist - Real State Assistant
Inmolife Relocation
08.2010 - 08.2016
- Negotiated contracts and leases, facilitating agreements between tenants and landlords.
- Performed administrative tasks, including scheduling appointments and preparing contracts.
- Provided assistance with lease agreements, title searches, and home inspections.
- Presented properties to potential buyers, addressing inquiries effectively.
- Advised clients on customs regulations for international relocations.
- Coordinated move-in and move-out services, overseeing packing and debris removal.
- Ensured compliance with company policies throughout relocation processes.
- Prepared visa application documents for international moves.
Commercial Sales Manager
Door to Door SRL
Lima, Lima Peru
07.2009 - 11.2010
- Managed portfolio of accounts while developing new business from existing clients.
- Ensured accurate and timely submission of all required sales documents.
- Developed strategies to expand customer base and enhance market presence.
- Responded promptly to customer inquiries regarding products and services.
- Coached team to achieve revenue targets, fostering motivation and development.
- Established pricing policies and negotiated contracts with vendors and clients.
- Generated leads through cold calling, emailing, and attending trade shows.
- Maintained strong relationships with high-profile and returning clients.
Import and Export Manager
Omnitech InfoSolutions
Lima , Lima Peru
07.2003 - 07.2009
- Processed vendor invoice payments promptly to maintain cash flow efficiency.
- Coordinated communication between vendors, shippers, and customers for seamless operations.
- Monitored shipment progress, tracked arrivals, and updated customers on status changes.
- Resolved invoice discrepancies and ensured accuracy in import documentation.
- Generated comprehensive reports on import activities, detailing costs and quantities shipped.
- Collaborated with freight forwarders to optimize transportation arrangements for imported goods.
- Negotiated contracts with overseas suppliers to secure timely delivery of products.
- Attended industry seminars to stay informed on current import and export regulations.
General Manager, Business Development
US Latino Express
Manhattan, NY
05.1988 - 10.2000
- Organized transportation of goods by air, sea, or land to meet customer requirements.
- Inspected cargo prior to loading to ensure compliance with safety standards.
- Analyzed market trends to recommend optimal logistics solutions for customers.
- Collaborated across sales, accounting, and operations on freight forwarding projects.
- Ensured accurate completion of paperwork, including bills of lading and commercial invoices.
- Coordinated with overseas agents for documentation preparation and cargo tracking.
- Tracked air shipments to maintain current status information for clients.
- Negotiated competitive rates with carriers to reduce shipping costs.
Education
Real State Agent - Real State
CEPEA
Lima Peru01-2023
Diplomado En Comercio Exterior - Comercio Exterior EU
IE Bussiness School
Madrid Spain07-2006
Import And Export Specialist - International Commerce
ADEX
Lima Peru04-2006
Iata Agent - International Commerce Specialist
IATA
New York, NY01-1998
Some College (No Degree) - Administrative Assistant Manager
Universidad Del Pacifico
Lima Peru02-1983
High School Diploma -
La Inmaculada
Trujillo Peru12-1978
Skills
- Proposal drafting and contract negotiation
- Cost negotiation strategies
- Customer relationship management
- Packing and shipment coordination
- Logistics management
- Customer service
- Conflict resolution
- Effective communication
- Team leadership
- Vendor negotiation
- Cross-cultural sensitivity
- Organizational skills
- Enterprise sales
- After-sales support
- Sales techniques
- Relationship building
- Problem-solving
- Teamwork
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Moving Consultant - Comercial
Mudanzas Integrales Peru SRL
02.2020 - Current
General Manager
Mudanzas Integrales Peru SRL
01.2011 - 02.2020
Relocation Specialist - Real State Assistant
Inmolife Relocation
08.2010 - 08.2016
Commercial Sales Manager
Door to Door SRL
07.2009 - 11.2010
Import and Export Manager
Omnitech InfoSolutions
07.2003 - 07.2009
General Manager, Business Development
US Latino Express
05.1988 - 10.2000
Real State Agent - Real State
CEPEA
Diplomado En Comercio Exterior - Comercio Exterior EU
IE Bussiness School
Import And Export Specialist - International Commerce
ADEX
Iata Agent - International Commerce Specialist
IATA
Some College (No Degree) - Administrative Assistant Manager
Universidad Del Pacifico
High School Diploma -
La Inmaculada
Similar Profiles
Evelyn Cabrera ZúñigaEvelyn Cabrera Zúñiga
Asistente de Gerencia Comercial at UYUSTOOLS PERU LIMITADA SRLAsistente de Gerencia Comercial at UYUSTOOLS PERU LIMITADA SRL
KAREM PEDROZAKAREM PEDROZA
HR & ADMINISTRATION at TTG- THE GLOBAL GROUP PERU SRLHR & ADMINISTRATION at TTG- THE GLOBAL GROUP PERU SRL
RAFAEL JESÚS BARBOZA SALASRAFAEL JESÚS BARBOZA SALAS
Jefe de tesorería at LINDE PERU SRL.Jefe de tesorería at LINDE PERU SRL.
Srivatsa BalasubramanyamSrivatsa Balasubramanyam
Data Privacy Engineering Director at American ExpressData Privacy Engineering Director at American Express
Thomas ClarkeThomas Clarke
Intern at Kabookaboo MarketingIntern at Kabookaboo Marketing