Carmen Rosa Alcantara

Maintain all records and files updated.

Assist parents in completing enrollment application packets efficiently.

Performs general clerical duties, including answering phones, managing paperwork, office supply orders, and copying and filing.

Manage data in SGA Pulse system.

Provided accounting support, collecting payments, reconcile cash out, processed daily deposits etc

Attends all mandatory meetings and trainings and pursues professional development opportunities that support the work of the YMCA.

All other duties as assigned by Senior Child Care Director, District Operations Director, or Executive Director.

• Analyzed customer feedback surveys to identify areas of improvement in customer service processes.
• Educated customers about products and services offered by the company.
• Completed sales and processed client-requested transactions.
• Performed data entry tasks related to customer accounts and transactions.