Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Rubi Martinez Aguilar

Salinas,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CVS
Watsonville, CA
08.2021 - 11.2024

Customer Service Manager

Cecilia Fernández
Watsonville , CA
04.2023 - 12.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Store Team Member

Cardenas Markets
Watsonville, CA
09.2022 - 07.2023
  • Greeted customers and provided excellent customer service.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Organized and maintained store displays.
  • Assisted in stocking shelves with merchandise.
  • Provided product knowledge to customers and answered inquiries.
  • Handled customer complaints professionally and efficiently.
  • Operated cash register to process sales transactions.
  • Assisted customers with carry-out orders from the store.
  • Processed returns and exchanges according to company policy.
  • Conducted price checks on items when requested by customers.
  • Attended training sessions focused on developing retail skillset.
  • Adhered to all company policies regarding customer service standards.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered store and merchandise questions and led customers to wanted items.
  • Described merchandise and explained use, operation and care.

Farm Laborer

Reiter Berry Farms
Watsonville, CA
05.2022 - 09.2022
  • Weeded gardens by hand or with hoes when necessary.
  • Harvested fruits to make ready for sale and consumption by picking, cleaning and packing with labels.
  • Loaded agricultural products into trucks to deliver fresh products to market or storage facilities.
  • Harvested and inspected crops by hand for quality purposes.

Education

High School Diploma -

Pajaro Valley High School
Watsonville, CA
06-2020

Skills

  • Schedule Coordination
  • Service Delivery Optimization
  • Complaint resolution
  • Training and mentoring
  • Handling Escalations
  • Workflow Management
  • Decision-Making
  • Cash Handling
  • Customer Service
  • Skilled multi-tasker
  • Persuasive
  • Continuous Improvement

Timeline

Customer Service Manager

Cecilia Fernández
04.2023 - 12.2023

Store Team Member

Cardenas Markets
09.2022 - 07.2023

Farm Laborer

Reiter Berry Farms
05.2022 - 09.2022

Customer Service Representative

CVS
08.2021 - 11.2024

High School Diploma -

Pajaro Valley High School

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Carmen Rubi Martinez Aguilar