Carmen “Tiffany” Miller
Apopka,FL
Summary
To pursue a legal career that allows a dynamic growth within healthcare/Paralegal profession. Nearly ten yrs of combined experience in healthcare compliance, patient care, legal research, legal structured claims, trial preparation, heavy administrative functions. Seeking to apply transferrable skills into the field of healthcare business compliance and medical contracts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA
UF Health Central Florida
Leesburg
04.2024 - Current
- Assisting day to day care for Cardiac medical patients recovering heart surgery
- Assist RN with physical nursing procedure and comfort measures for all patients.
Legal Assistant
The State of Florida Clerical of Courts
Sanford
08.2023 - 02.2024
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries
- Closed opened cases
- Managed Time attendance & Jail log for approx
- 6 Felony Attyn’s
- Facilitated timely resolution of legal matters by preparing and organizing essential documents
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage
- E portal filing access and knowledge
- Vast variety of criminal pleadings, hearings, motions and assisting on criminal trial preparation.
Corporate Legal Assistant (temp)
LHH Recruitment Solutions
12.2022 - 02.2023
- Performed administrative duties including calendaring case management orders, organizing case files, managing logistics, working with clients, and documenting billing hours to support lawyers and maintain office efficiency
- Assisted with docket checking for complaint filings
- Reassigned attorneys to other cases
- Reviewed team connect for claims open/closed cases.
Paralegal
Law offices of Michael B. Brehne (temp)
09.2022 - 11.2022
- Assisted with calendaring and scheduling meet and confers
- Coordinated scheduling for depositions, court hearings, and unilateral depositions
- Prepared notices including cancelation notices
- Calendared case managers' meetings
- Utilized Prevail software for case management
- Assisted in negotiations utilizing the proper negotiation strategies for pre-settlements.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Collaborated with attorneys in all stages of litigation process.
- Organized evidence for use at trial or hearing proceedings.
- Advised clients on procedural matters related to their cases.
- Attended court proceedings to observe trials or hearings.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Updated attorneys on changes in the law that affect their practice area.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Organized client calendars, prepared mailings and handled high call volumes.
- Coordinated subpoena services and other support activities for legal office.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Prepared and organized materials for trial, including exhibits, witness lists, and evidence.
- Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
Corporate Legal Analyst
The Hartford
07.2019 - 03.2022
- Assisted multi-vendor lines of operations; Liability Construction defect claims, Wrongful Death Claims, PIP Claims, Subrogation Claims, Tort Litigation Claims, Workers Compensation, heavy analysis and resolution of both routine Quality check audit complicated requests
- Met and exceeded hard deadlines for business and IT project work
- Performed risk management for STAT cases
- Engaged in financial transactions processing and regulatory compliance, claims organization support, continuation process improvement
- Conducted new claims triage and multi-development project processing, displaying exceptional customer service
- Independently performed detailed file updates, proof read/edits, redacts and opened corporate cases
- Scheduled meetings, hearings, mediations, inputted billable hours
- Conducted IT time study audit production pilot testing and served as Emergency Pan Handle Case opener
- Routinely inspected the facility's suite transmittal/contract for operations functional abilities
- Prepared and distributed correspondence notices; proofread for formatting, grammar, and punctuation
- Identified aspects of operational development including impact statements, incident creation and disaster preparation
- Familiarized myself with the multi-state office, specific request for opening the cases, per their contractual agreement/ a suit transmittal request along with the Summons/ Pleading.
Patient Care Coordinator/Case Manager/CNA
Caring Angels on Guard
Eustis, F1
01.2009 - 03.2022
- Provide direct supervision of care given within the community
- Ensure all residents are treated with respect and dignity, recognizing individual needs and encouraging independence
- Foster a homelike atmosphere throughout the community.
Legal Assistant
Forest Lake Law Firm
Altamonte Springs, Florida
01.2019 - 04.2019
- Scheduling/Calendaring mediations, trial, conferences, meetings
- Administrative duties
- Scanning/Mailing doc
- Preparing Correspondences.
PCT
Central Florida Regional Hospital
Leesburg, Florida
04.2014 - 10.2015
- Patient care through assistance with activities of daily living, provision of a clean, comfortable, and safe care environment.
Patient Intake Coordinator
Night Lite Pediatrics (PRN)
Orlando, Florida
04.2014 - 10.2014
- Check-in & check-out, ins
- Verify an host of administrative duties
- Administrative duties.
PCT I & II
Florida Hospital Waterman
Tavares, Florida
03.2011 - 11.2012
- Works under supervision of the professional nurse
- Assisting in performing specific duties and activities of daily living in caring for age specific groups identified in the position responsibilities.
Front Desk/Scheduler/Coordinator
SLI & Radiology
11.2008 - 11.2010
- Check-in & check-out
- Administrative duties
- Digitized films.
Education
Bachelors of Applied Science - Business
Valencia College
Orlando, FL05.2019
A.S Degree - Transactional Paralegal Studies
Valencia College
Orlando, FLA.S Degree - Litigation Paralegal Studies
Valencia College
Orlando, FLSkills
- Strong verbal and written communication skills
- Receiving and entering patient demographic and insurance information
- Understanding medical terminology, ICD-10 and CPT codes is a plus
- Verifying insurance benefit details
- Multi-task disciplinary project operation use
- Monitor skills assessment
- Electronic transmission medical records
- Medication assistance
- Experience 18yrs of inmate/correctional acute setting exposure
- Mental and medical assisting
- Ability to work in a fast-paced environment completing multiple tasks
- Familiarity with medical terminology
- Familiar with EMR
- Answering phones, taking messages or directing to appropriate staff if necessary
- Working knowledge of basic computer software skills
- Basic math skills
- CPR 18ys recognition by the American Heart Association (BLS for Healthcare Providers)
- 18 yr Dyno map Diabetes Accu machine use
- Early Vuve VS30/ Phillips use
- 18yr Electrocardiogram (EKG) use & Bladder Scan
- 18yr Telemetry/Defibrillator, Suction, Heart Monitor use
- 18yr Welcly Allyn use and etc
- Ability to listen, comprehend, and process a variety of detailed information
- Familiar 18yr procedure Joint Commission Association of Health Organization (JACHO)
- Ambulatory Care Standards
- Receiving patient co-pays, deductibles and payments
- Ensuring all critical billing information and payment is received prior to patient check-outpatient Intake
- Familiar with Clio Connect, Compliance, Auditing, Research
- Legal Technology Certification
- Lexis Nexis use
- West Law
- Familiar with Pro docs
- Best Case
- Familiar with Fast case and sherardizing
- Strategic & Analytical Thinking
- COVID-19 Lexis Nexis research Advance use
- Operational Excellence
- Metric monitoring
- Tracking
- Business Best Practice
- Leadership & E-filing
- Business Knowledge and Decision Making
- Effective Relationships
- Heavy revision skills
- ATO & Citrix Web use
- Aderant Total Office Use
Certification
- Certified Nursing Assistant- America Nursing Academy-since 5/2008-current
- Patient Care Tech I & II- 2011
- CPR License-2008-current
- Certified Prophetic and Dream Institute Graduate- 3/2011
- Legal Technology Certification
Volunteer Experience
- Member of the Women League of Voters (LWVFL)- 07/ 2018
- Member/Volunteer Phi Beta Kappa-Homeless Thanksgiving food diner -11/ 2017-2018- (2-5 hrs mthly)
- Volunteer Citrix Tester-7/2019-current – (.30-1hr Once every six months)
- Religious Organization Secretary/Minute Taker -1/1999-12/2003 (10 hrs mthly)
- Volunteer for Feed the Homeless- Orlando Coalition- 2023-current (every first Sunday of the month)
- Case Review Shadow: State of Florida -vs- Burge, Donald
- Case Review Shadow: State of Florida -vs- Sahire, Raheem
- Case Review Shadow: State of Florida - vs- Rudolph, Rocky
- Intern / Part Time–Honorable Judge Donald A. Myers, Jr. -- January. 2017
- Intern-Part Time -/ JP Augustin Law Firm PLLC, Attorney Vanette Augustine- January. 2017
- Intern - Part Time - / DSK Law Firm, Attorney Lindsay N. Oyewale- January. 2017
- Volunteer Work Legal Aid / Part Time-Attorney Jamos "Jay" Mobley--February. 2017
- VALOR Project Coordinator/ Debtor Creditor consolidations
- Homeless Advocacy Project Coordinator
Timeline
CNA
UF Health Central Florida
04.2024 - Current
Legal Assistant
The State of Florida Clerical of Courts
08.2023 - 02.2024
Corporate Legal Assistant (temp)
LHH Recruitment Solutions
12.2022 - 02.2023
Paralegal
Law offices of Michael B. Brehne (temp)
09.2022 - 11.2022
Corporate Legal Analyst
The Hartford
07.2019 - 03.2022
Legal Assistant
Forest Lake Law Firm
01.2019 - 04.2019
PCT
Central Florida Regional Hospital
04.2014 - 10.2015
Patient Intake Coordinator
Night Lite Pediatrics (PRN)
04.2014 - 10.2014
PCT I & II
Florida Hospital Waterman
03.2011 - 11.2012
Patient Care Coordinator/Case Manager/CNA
Caring Angels on Guard
01.2009 - 03.2022
Front Desk/Scheduler/Coordinator
SLI & Radiology
11.2008 - 11.2010
- Certified Nursing Assistant- America Nursing Academy-since 5/2008-current
- Patient Care Tech I & II- 2011
- CPR License-2008-current
- Certified Prophetic and Dream Institute Graduate- 3/2011
- Legal Technology Certification
Bachelors of Applied Science - Business
Valencia College
A.S Degree - Transactional Paralegal Studies
Valencia College
A.S Degree - Litigation Paralegal Studies
Valencia College
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